Client Success Technical Manager (South Korea)
🚀 Where Innovation Meets Entertainment
We are a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue.
Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.
If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.
Your Mission
We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our Country Partner Manager.
You will take ownership of a portfolio of client accounts, acting as their main point of contact and trusted advisor. Your mission will be to build strong, long-term relationships, ensuring clients achieve maximum value from the Onebox platform and identifying opportunities for growth.
You will guide customers through every stage of their journey — from onboarding to ongoing optimization — managing their needs proactively and strategically. Working hand-in-hand with Sales, Product, and Tech teams, you will ensure a seamless client experience while driving retention and account expansion.
About the role:
Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
Manage daily client requests, from incident resolution to platform configuration and data exports
Provide onboarding, training, and ongoing support to help clients get the most out of our ticketing platform
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
Support on-site operations during live events when needed
Play a key role in driving customer satisfaction and identifying opportunities for improvement
About you:
Experience in customer support, ideally in a SaaS environment
Confident troubleshooting technical issues with a hands-on mindset
Fluent in Korean and English (written and spoken). Spanish is a plus
Tech-savvy, detail-oriented, and focused on client experience
Comfortable working cross-functionally with internal teams
Valid driver’s license for occasional on-site support
Knowledge of ticketing industry is a big plus
Bonus: knowledge of networks or event tech
Your benefits & perks:
40% discount on all Fever events and experiences.
Hybrid work setup: enjoy the flexibility of working from home while being based in our Seoul office, with a minimum of 3 days per week on-site.
Responsibility from day one and professional and personal growth.
Great work environment with a young, diverse team of talented people to work with!
Health insurance.
English & Spanish lessons.
Defined Contribution (DC) retirement plan managed by Korea Investment & Securities
Apply now and become part of the Customer Success team!
Want to know more about us? Check out our website www.oneboxtds.com to learn more about us.