Client Services Manager

About the Role

Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.

Reporting line: Head of Client Services

Location: Remote

Responsibilities

Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up

Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer

Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself

Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper

Play a key role in incident management, ensuring issues are brought to light swiftly

Convert the queue to actionable insights, identifying trends and patterns to address

Work closely with Service Design on system optimisation and client experience

Qualifications

3+ years of experience in prime brokerage or similar financial markets exposure

A proven track record of leading, coaching and developing people, managing performance and running a service team day to day

Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike

Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution

High attention to detail and a strong control & risk mindset

What we offer*

A competitive salary that reflects what you bring

Fully remote - enjoy the freedom to work from anywhere

Corporate Macbook

Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise

Innovative & inspiring culture, autonomous and informal work environment

Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program

Ongoing education & training programs

Opportunity to network and connect at Corporate Events

Team off-sites and paid business trips when needed

Global career opportunities

*Benefits/perks vary depending on the nature of your employment with the company and the country where you work