Client Services Associate
SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence.
This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup — ensuring employees and clients experience a smooth, professional, and well-organized environment every day.
Responsibilities
You will be responsible for maintaining high-performing workplace operations across several core areas:
Mail & Shipping Operations
Receive and process inbound mail and packages
Log deliveries into chain-of-custody tracking software
Distribute mail/packages promptly to employees
Manage outgoing mail and shipping transactions
Notify employees of deliveries
Serve as point of contact for mail and package inquiries
Accuracy, timeliness, and accountability are critical in this function.
Business Service Center Support
Monitor and maintain multi-function copy/print devices
Replenish toner and paper daily
Assist with copy/print requests
Submit work orders when equipment requires service
Maintain a neat and organized service center area
Your attention to detail keeps business operations uninterrupted.
Workplace & Pantry Support
Monitor and replenish office supplies (paper, pens, toner, etc.)
Restock pantry items (snacks, beverages, coffee areas)
Maintain client breakrooms and kitchen areas
Service barista stations and meeting spaces
Presentation matters — you ensure spaces remain stocked, clean, and client-ready.
Front Office & Facilities Support
Provide backup reception/concierge coverage as needed
Set up meeting rooms, conference spaces, and events
Assist with building occupant moves
Perform light maintenance and cleaning tasks
You help create a polished and welcoming workplace experience.
What Success Looks Like
Employees receive prompt, courteous, professional service
Mail and shipping are processed accurately and on time
Office equipment remains operational and stocked
Workplace spaces are organized and presentation-ready
During downtime, you proactively identify ways to add value
What We’re Looking For
Strong customer service mindset (5-star service standard)
High attention to detail and reliability
Ability to manage multiple operational tasks simultaneously
Professional communication skills
Self-starter attitude with a proactive approach
Why This Role Matters
This position is central to daily business continuity.
When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident.
If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply.