Client Experience Associate

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams.  The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.

Responsibilities of the Client Experience Associate:

Learn the Movable Ink platform and email industry eco-system

Support Client Experience Manager (CXM) on named accounts as backup contact

Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution

Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis

Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings

Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.

Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements

Manage contact roles in Salesforce for all clients organizations

Take minutes in client meetings

Troubleshooting queries and QA campaign setups for clients

Produce written documentation for custom projects

Qualifications:

Ability to manage multiple deadlines and deliverables simultaneously

Excellent oral and written communication skills

Strong ability to work well with others

Adaptability in a fast-changing environment

Positive attitude

Focuses on outcomes

Self-Motivated

Creative & entrepreneurial-minded

Willing to try new things

Coachability

Desire to learn HTML/CSS/Javascript and Photoshop

The base pay range for this position is €60,000/year, which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.