Center Services Manager

CENTER SERVICES MANAGER

Overview of the Position

A FirstSteps Center Service Manager (CSM) is critical to our FirstSteps mission and purpose. You are truly the heart of our organization, and your passion, expertise, and dedication ensure that FirstSteps is always able to serve our community’s children in need. The CSM is a clinician responsible for assisting their local team in implementing successful center-based services via mid-level oversight of group and individual programming.

Minimum Qualifications

Outstanding performance in administrative and clinical responsibilities within Lead Instructor role

BCaBA or Bachelor's degree and 2 years of experience or Bachelor's degree, 12 units of ABA coursework, and 1 year experience

Core Responsibilities

Delivery of center- and community-based mid-tier supervision in both 1:1 and group capacity

Delivery of caregiver education and generalization instruction to ensure skills will generalize and maintain across people and settings

Assistance conducting assessments

Implementation 1:1 instructional sessions

Coordination and oversight of effective and engaging 1:1 treatment delivery implemented by Instructors

Implementation of center schedule, maximizing 1:1 and group instruction

Provision of legally required breaks for Instructors and Lead Instructors as needed

Supervision of Instructors and Lead Instructors

Flexible work week to assist in oversight and implementation of community-based service delivery (e.g., weekend programs, evening group sessions)

How Success is Measured

Provide 115 billable hours per month:

Direct session hours to be scheduled by the local Regional Scheduling Coordinator

Supervision hours to be scheduled by the CSCM, based on designated case hours determined by Regional Clinic Director

Non-billable appointments to be scheduled by the CSM. CSM is to schedule themselves 40 hours of work per week

Implementation of meaningful group learning opportunities

Direct intervention with 2 or more clients following protocol modification (e.g., small group instruction while Instructors take breaks)

Implementation of 1:1 sessions as needed

Implementation of direct treatment to determine protocol modifications

Mid-tier supervision of implementation of 1:1 direct services

Collaborate with Program Director for case to ensure oversight is in line with best practices

Supervision and mentorship of Instructors and Lead Instructors

Complete PIIEs / competency checklists for Instructors and Leads as they relate to implementation of clients’ individual programs (i.e., at least 2 per week)

Behavior skills training with Instructor Trainees, Instructors and Lead Instructors implementing treatment protocols

Collection of IOA and treatment integrity data

Organization and oversight of center-based session model

Ensure center and learning materials are regularly cleaned and sanitized

Implement center schedule to maximize learning and center capacity

Organize treatment rooms to facilitate learning and maximize center capacity

Salary: $27-31/hr DOE