Campaign Operations Manager
At MNTN, we're looking for a Campaign Operations Manager to own the reliable execution of email and lifecycle campaigns across our go-to-market motion. You'll turn campaign briefs into launched, tested, measurable programs, managing intake, audience setup, build, QA, scheduling, deployment, and post-launch monitoring. This role adds the dedicated execution capacity our Marketing Operations team needs so urgent campaign asks do not crowd out systems improvements and longer-term automation work.
You'll report to the Marketing Operations lead and work closely with Marketing, Sales, and Revenue Operations, and own campaign operations and execution.
What you’ll do
Own campaign intake and execution from approved brief through audience build, configuration, QA, scheduling, launch, monitoring, and closeout.
Build email, nurture, lifecycle, and event-triggered campaigns in Inflection or related platforms, turning strategy into workflows, segmentation, suppression logic, personalization, and clear handoffs.
Set campaign calendars, service levels, cutoffs, and expedited-request rules that keep last-minute work visible and manageable.
Run thorough pre-launch QA across content, links, audiences, consent, suppression, timing, personalization, and downstream CRM behavior; monitor launches, troubleshoot issues, and coordinate fixes.
Maintain templates, checklists, naming conventions, audience documentation, and runbooks; capture learnings and provide clean campaign metadata and execution context for accurate measurement.
Partner with the GTM Engineer on integrations, routing, web forms, deliverability, and reusable automation, and support campaign infrastructure across new and existing Marketing and GTM channels.
Manage campaign operations and email agents across the marketing automation toolset, and turn repeatable manual work into automation and process improvements.
What you’ll bring
5+ years in campaign operations, marketing operations, lifecycle marketing operations, or a related execution role
Hands-on experience building and launching complex email or omnichannel campaigns in Inflection, Marketo, HubSpot, Braze, Iterable, or a similar platform
Strong knowledge of segmentation, suppression, consent, testing, personalization, and campaign QA
Experience managing a high-volume campaign calendar with shifting priorities and firm launch dates
Working knowledge of Salesforce campaign and lead or contact data, including how marketing activity flows into CRM processes
Strong attention to detail, operational judgment, and calm troubleshooting under deadline pressure
Ability to create repeatable processes without slowing down the business
Nice to haves
Familiarity with email deliverability fundamentals and sender-reputation monitoring
Experience with web forms, lead routing, audience queries, or basic SQL
Experience supporting B2B demand generation, sales-assisted motions, and long-running lifecycle programs
What success looks like
Owning the day-to-day execution of email and integrated campaigns in Inflection, including audience setup, testing, launch, monitoring, and post-campaign follow-up.
Establishes a consistent campaign intake and production process that improves planning, reduces last-minute work, and gives stakeholders clear timelines and status.
Improves campaign quality and reliability through documented standards, quality checks, audience governance, and accurate lead and campaign data flowing into Salesforce.
Partners with Marketing, MOPS, and GTM Systems to improve automation, integrations, and use of the existing martech stack while reducing manual campaign work.