Business Process Analyst
As a Business Process Analyst at Super, you will combine business analysis, process modelling, and emerging technology — including AI — to drive end-to-end business improvement across multiple functions and geographies. Bridging business and technology, you will leverage BPMN methodologies, process tools, and data insights to identify opportunities, define solutions, and deliver measurable outcomes.
What the role involves
Analyse and document business requirements across multiple functions and geographies
Map and model business processes using BPMN 2.0 standards
Use BPM tools such as BusinessOptix or SAP Signavio to design, analyse, and optimise processes
Conduct as-is / to-be analysis to identify inefficiencies, risks, and automation opportunities
Partner with stakeholders to align business needs with technology and data-driven solutions
Support the identification and evaluation of AI-driven opportunities, including process automation, decision support, and predictive analytics
Facilitate workshops, process discovery sessions, and stakeholder interviews
Translate business requirements into functional specifications and user stories
Collaborate with delivery teams to ensure solutions meet business needs
Define and track KPIs and process performance metrics
Maintain process documentation, governance standards, and repositories
What we are looking for
Bachelor's degree in Business Administration, Information Systems, or a related field
5+ years of experience in Business Analysis and/or Process Improvement roles
Strong experience in requirements gathering and stakeholder engagement
Hands-on experience with process modelling using BPMN 2.0
Experience using BPM and process tools such as Signavio, BusinessOptix, or similar
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Experience working across business and technology teams
Nice to have
Exposure to AI and Machine Learning use cases and projects
Experience with process automation, including RPA and workflow tools
Knowledge of Lean Six Sigma or continuous improvement frameworks
Understanding of data analysis, dashboards, or BI tools
What we offer
Medical / Health Insurance
Open Annual Leave
Employee Assistance Programme
Training & Learning Development
Additional benefits vary by country and will be shared during the hiring process.