Box Office Representative
Job Title: Box Office Representative
Department: Ticket Operations
Reports To: Manager, Ticket Operations
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Amerant Bank Arena, FTL War Memorial
Job Summary:
Responsible for selling tickets, distributing tickets, and providing excellent customer service to Amerant Bank Arena and War Memorial Auditorium guests. Requires proper handling of credit card transactions. This role requires availability on nights and weekends.
Essential Duties and Responsibilities:
Assist in selling concert/event/hockey tickets to patrons
Answer guest questions regarding event schedules, seating, pricing, venue policies, and ticket availability
Accurately complete credit card transactions
Provide excellent customer service to all clients and customers as well as internal staff.
Perform other duties as assigned by the Box Office Manager or Supervisor.
Assist Sales and Service Representatives with questions and troubleshooting
Qualifications:
Assist in selling concert/event/hockey tickets to patrons
Answer guest questions regarding event schedules, seating, pricing, venue policies, and ticket availability
Accurately complete credit card transactions
Provide excellent customer service to all clients and customers as well as internal staff.
Perform other duties as assigned by the Box Office Manager or Supervisor.
Assist Sales and Service Representatives with questions and troubleshooting
Position Type/Expected Hours of Work:
This is a part time, non-exempt (hourly) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.
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