Billing Operations Specialist

Location: Philippines (Remote)

Type: Contract

Working Hours: This is a hybrid-shift role covering both UK and US business hours. The required shift is 7:00 PM – 4:00 AM Philippine Time (PHT), Monday through Friday. Candidates must be comfortable and available to consistently work this schedule as a condition of the role.

Role Overview

We are seeking a highly capable Billing Operations Specialist to support and scale our global Order-to-Cash operations. This role will initially focus on UK-based transactions but is expected to evolve into supporting a global book of business across multiple regions, products, and transaction types.

This position goes beyond transactional billing. The ideal candidate will bring a strong sense of ownership, the ability to navigate complexity, and a mindset focused on accuracy, efficiency, and continuous improvement. You will play a critical role in ensuring timely invoices, resolving billing inquiries, and partnering cross-functionally to improve upstream and downstream processes.

Key Responsibilities

Billing & Invoice Processing

• Own end-to-end billing operations for new system deals, renewals, and amendments across assigned accounts

• Ensure invoices are generated accurately, timely, and in alignment with contractual terms

• Reconcile billing data across systems to ensure completeness and accuracy

• Identify and resolve discrepancies proactively

Renewals & Recurring Revenue

• Manage monthly renewal invoicing processes across assigned accounts

• Validate contract terms, pricing, and billing schedules prior to invoice generation

• Partner with internal teams to resolve gaps that may delay invoicing

Customer & Internal Support

• Serve as a primary point of contact for billing-related inquiries from customers and internal stakeholders

• Investigate and resolve issues with professionalism, urgency, and attention to detail

• Deliver a high standard of customer experience while maintaining policy and control

Cross-Functional Collaboration

• Work closely with Sales, Customer Success, Contracts, and Finance to ensure accurate deal execution

• Provide feedback on upstream process gaps (e.g., incomplete deal data, incorrect documentation)

• Escalate risks and blockers appropriately while proposing solutions

Process Improvement & Scale

• Identify opportunities to streamline workflows and reduce manual effort

• Contribute to standardization of global billing processes and best practices

• Support system enhancements and process changes (e.g., ERP, CRM integrations)

Global Operations Readiness

• Develop the capability to support billing across multiple regions, currencies, and business models

• Participate in cross-training to support broader team coverage and scalability

• Maintain flexibility to support extended hours during peak periods (e.g., month-end, quarter-end)

Required Experience & Skills

Experience

• 3–5+ years in Billing Operations, Order-to-Cash, or similar finance operations role

• Experience working in a high-volume, fast-paced environment with complex transactions

• Exposure to SaaS, subscription billing, or recurring revenue models preferred

• Experience supporting or collaborating with global teams is a strong plus

Technical Skills

• Strong working knowledge of ERP systems (e.g., NetSuite) and CRM tools (e.g., Salesforce)

• Proficiency in Excel (data validation, reconciliations, lookups, etc.)

• Ability to navigate multiple systems and datasets efficiently

Core Competencies

• High attention to detail and accuracy

• Strong problem-solving and critical thinking skills

• Ability to manage competing priorities and meet deadlines

• Confident communicator with the ability to challenge constructively

• Ownership mindset with a focus on accountability and results

Personal Attributes

• Proactive and solutions-oriented

• Comfortable operating in ambiguity and driving clarity

• Resilient under pressure, especially during peak cycles

• Collaborative team player with a global mindset

Nice to Have

• AAT qualification or equivalent

• Experience in multi-entity, multi-currency environments

• Exposure to system implementations or process transformation initiatives