Automotive General Manager
Job Overview
Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We’re seeking an energetic, positive-minded Automotive General Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else.
Responsibilities
Lead operations (scheduling, workflow, quality) while actively contributing to the shop’s success.
Personally drive sales and revenue through lead follow-up, customer conversions, upsells, and local partnerships.
Deliver measurable results tied to monthly sales targets, ARO, gross profit, and retention metrics.
Be hands-on with customers — walk the floor, support service writing, and build lasting relationships.
Uphold a customer-centric approach by ensuring prompt & courteous service.
Coach and mentor team members in real time by working alongside them, not apart from them
Address customer concerns & complaints on Yelp & Google Reviews through CDC (Complaints, Damages & Comebacks).
Stay updated with industry trends, technological advancements, & other markets.
Maintain accurate records of operations, financial transactions, & employee activities.
Prepare regular reports for management regarding shop performance & key metrics.
Ensure compliance with all legal & regulatory requirements.
Qualifications
Proven experience as a General Manager or similar role in an auto mechanic shop.
Efficient in Digital Visual Inspections & Procedures
Experience with Autoflow or similar platform, preferred but not required
Strong leadership & managerial skills with the ability to motivate a team.
Sound knowledge of automotive systems, repair techniques, and industry standards.
Solid understanding of financial management & budgeting.
Ability to multitask, prioritize, & manage time effectively.
Degree in Business Administration, Automotive Technology or similar technical college
Physical Requirements
Occasionally lift and/or move over 50 pounds
Ability to work with tools lifted above their head
Work in tight spaces as dictated by the vehicle's needed repair
Have the needed dexterity in order to efficiently use hand-tools
Walk/stand for the majority of the workday
Drive manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Efficiently navigate a computer
Compensation
$90,000 - $100,000 Base
Monthly Uncapped Bonus (annual minimum bonus $30,000)
Benefits
PTO/Sick & (6) Annual Paid Holidays
Medical, Dental & Vision Insurance
401(k) Matching
Paid Skills Enhancement Training
Employee Discount - Service & Parts
Equipment/Toolbox Relocation Assistance
Employee Referral Program