Atlassian Administrator

About the Team

The Enterprise Systems team is responsible for the systems and tools that power our global workforce, keeping everything running, integrated, and scalable across DoorDash, Wolt and Deliveroo. We're a distributed team embedded in the Global IT organization, working closely with partners across Engineering, Finance, People, Security, and IT Operations.

About the Role

We are looking for an Atlassian Administrator to join our Enterprise Systems team. In this role, you will own the day-to-day administration and support of our Atlassian suite (Jira, Jira Service Management, Confluence), keeping requests, access, and configurations running smoothly for teams across the business while our senior engineers focus on migrations and platform-level projects.

You're excited about this opportunity because you will…

Administer and support Jira Cloud, Jira Service Management, and Confluence Cloud

Create and configure Jira projects and Jira Service Management service desks for different business teams

Manage Jira and Confluence user access, project permissions, administrator permissions, and service-account access

Configure request types, forms, custom fields, dropdown values, workflows, approval paths, queues, and notifications

Troubleshoot issues involving Jira ticket submission, project configurations, missing access, permissions, and multi-user incidents

Update access-request and approval workflows for connected business applications and ensure requests are routed to the correct approvers or DRIs

Support Okta-related access for Atlassian, including user/group assignments, SSO and MFA troubleshooting, and provisioning or deprovisioning activities

Test configuration changes and fixes in the Jira sandbox before implementing them in production

Configure Jira-to-Slack notifications and support other Atlassian integrations

Identify opportunities to automate manual processes, including access approvals, badging requests, routing, and notifications

Investigate incoming support tickets, clarify business requirements, coordinate with requesters, and communicate resolutions

Provide production support, root-cause analysis, documentation, and stakeholder guidance

We're excited about you because…

You have 1–3 years of hands-on Atlassian administration experience, ideally in an enterprise environment

You have working knowledge of Jira, Jira Service Management, and Confluence — including configuration, permissions, and workflow setup

You're comfortable troubleshooting access, permissions, and ticket-routing issues under time pressure

You have some exposure to scripting or automation (Python, YAML, or similar) and are eager to build on it

You're familiar with enterprise tools like Google Workspace, Okta, and Slack, or are quick to pick them up

You communicate clearly, document your work, and can manage a queue of concurrent requests

You're comfortable working across time zones and collaborating with globally distributed teams

You're genuinely excited about applying AI to real business workflows — not just experimenting with it, but shipping it

Nice to haves:

Exposure to infrastructure as code (Terraform)

Experience with follow-the-sun support models or distributed on-call coverage

Familiarity with IT service management frameworks

Prior experience with Freshservice or other ITSM platforms

Experience with Atlassian REST APIs or service accounts

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$93,200—$137,000 USD