Associate Client Experience Manager

Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales.

Create and maintain success plans to track progress against client goals.

Provide best practice guidance and proactive, data-driven support to clients to nurture progress with ML.

Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.

Provide additional support to other team members as an expansion resource on complex client accounts as needed.

Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor.

Manage process delivery support from ML, including the engagement of other teams and resources as necessary.

Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on-time.

Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.

Act as a client advocate to remove obstacles to success, minimize escalations, and relay

feedback and enhancement requests internally.

Equipped to Excel (Qualifications)

2+ years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines

Basic understanding of digital marketing or Account-Based Marketing

Prior experience in a client-facing role, supporting external customers in a highly professional manner

Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance

Familiarity with marketing and sales tools such as CRMs and MAPs

Analysis, problem solving, and troubleshooting expertise

Highly detail-oriented, with strong organizational skills and a commitment to accountability

Ability to multi-task and perform effectively

Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders

Salary Range: ₹ 1,400,000 - ₹ 1,600,000 per annum