Area Manager, Fulfillment Operations
Location: 28010 Eucalyptus Ave, Moreno Valley, CA 92555
Shift: Must be willing to work any shift, including nights and weekends, based on business demand.
Role Description:
As ShipBob's Area Manager, Fulfillment Operations, you will be responsible for overseeing our inventory control processes and developing a team of associates in our Innovation Center. You will be heavily involved in driving process improvement, maintaining a safe work environment, and tracking performance/employee engagement. This role will report directly to the Manager, SFN Quality, and will oversee all ICQA Associates. The backup for this role is the Manager, SFN Quality.
What you’ll do:
Run a daily standup meeting at the start of the shift, using data to determine what tasks to assign to ICQA associates for the day.
Track ICQA associate task progress and follow up with training where necessary. Explain best practices for each task and why they are important.
Produce weekly reports detailing any incorrect practices or other issues that could lead to lost inventory. Work with Network ICQA Manager to summarize issues and report to the General Manager.
Provide feedback to the SCO team on any new processes or tools needed to help improve inventory control.
Ensure quick and accurate response to Jira tickets raised by the Merchant Care team, coordinating with operations teams where necessary. Coach Merchant Care team if any tickets that do not align with our processes are raised.
KPIs: Complete all daily and weekly tasks, keep credits for lost inventory to a minimum, achieve 98% of Jira tickets solved according to SLA, ensure research for missing inventory is completed within 24 hours.
Oversees site-level hazard and risk analysis activities and is responsible for maintaining and verifying product traceability, inventory accuracy, and conformance to product safety standards. Serves as the site’s key contact for product integrity investigations and documentation.
Additional duties and responsibilities as necessary.
What you’ll bring to the table:
2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries.
Ability to manage performance, deliver feedback, train and develop talent for professional growth.
Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems.
Strong analytical skills and experience tracking and achieving KPIs.
Excellent attention to detail and communication skills.
Comfortability to navigate and manage ambiguity.
Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
Ability to build and maintain relationships with business stakeholders and carrier partners.
Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $65,000–$73,000 for this role. The total compensation for this position in our compensation architecture is $50,363 - $83,938. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.