Analyst, Banking Operations

The Role:

As an Analyst, we are looking for a proactive and dynamic candidate who can learn quickly and adapt to the fast-paced environment here at Razorpay.

Roles and Responsibilities:

● Resolve Merchant tickets over Freshdesk and by calling the merchant.

● Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets

● Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.

● Follow communication procedures and guidelines

● Go the extra mile to engage customers and keep them happy

● Collect and pass feedback to the respective stakeholders bring in impactful solutions

● You will be able to interact with some of the largest new-age businesses in the country.

Mandatory Qualifications:

● Minimum qualification - Bachelor's Degree

● Minimum of 1-5 years of experience, preferably in the fintech or banking domain.

● Experience in monitoring transactions and ensuring compliance with relevant regulations.

● Strong proficiency in handling both chat and voice processes.

● Excellent communication skills, both written and verbal

● Ability to multitask and manage time effectively.

● Attention to detail and ability to analyze information accurately.

● Strong problem-solving and decision-making skills.

● Ability to work collaboratively in a team environment.

● Knowledge of industry trends and best practices in fintech or banking.

Location:

Mumbai, Maharashtra