Junior Analyst, Risk Management

Roles and Responsibilities

● Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.

● Handle transaction queries in case of discrepancies where disputes arise from the customer.

● Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.

● Speak to merchants or customers to understand and address queries/concerns.

● Identify innovative ways to reduce risks by providing inputs on enhancing the process and reducing monetary losses.

Skills and Experience

● Bachelor's Degree.

● Freshers, knowledge about a customer support app or CRM, such as Freshdesk

● Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.

● Interpersonal skills - Friendly and pleasant demeanor over phone and email

● Communication skills - Exceptional verbal and written communication

● Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders

● Attention to detail and accuracy - Excellent organizational skills and multitasking skills.

Identify anomalies or suspicious behaviours.