AIC Director
See your work in a new light.
At LUX Infusion, we’re reimagining infusion care as something more human, more supportive, and more connected. We lead with compassion and clarity - helping patients feel confident in moments that matter, while giving providers and partners the trust and insight they need to deliver better outcomes.
We’re looking for an AIC Director who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day.
Why This Role Matters
This role plays an important part in helping LUX Infusion deliver a patient‑first experience - whether that impact is directly with patients or behind the scenes supporting care delivery.
In this role, you’ll contribute to work that:
Helps patients feel seen, supported, and informed
Supports clinicians and partners through clarity, reliability, and trust
Moves work forward in a growing, clinician‑led organization focused on better outcomes
Everything we do connects back to real people navigating complex healthcare journeys - and this role helps make that journey brighter.
What You’ll Do
Responsibilities include:
Intake and Insurance
Manages the intake of new patients and reviews the insurance verification forms completed by reimbursement staff to determine if the company can service the patient
Develop, streamline and execute intake processes, procedures and policies across the entire organization
Supervises the completion of insurance company contracts and/or necessary forms to maintain or become provider
Manages the patient’s insurance caps and assists with alternative insurance options for at-risk patients
Reports unusual events or trends related to claims or insurance industry to CFO
Supervises and reviews audit records prior to submission to insurance within given timeframe
Proactively improves understanding of bleeding disorders, and all therapy areas' products and treatments; stays current on legislative changes and insurance coverages, and is capableof disseminating this information to employees, patients and others within the communities we serve
Billing and Reimbursement
Develop and execute payer coverage and payment strategy for entire organization.
Work directly with CFO to design scorecard metrics and add value to the ownership of the organization
Develop market access strategy for Medicare and other private health
Work with the Centers for Medicare and Medicaid Services on strategy and payment
Develop, streamline and execute billing processes, procedures and policies across the entire organization
Manages all billing and reimbursement services across the organization
Manages claim submission; audits and reviews claims to ensure accuracy and timeliness
Records revenue accurately; reports revenue and adjustments to CFO on a monthly basis through sales analysis reports
Trains billing staff on billing processes, procedures and the billing platform software
Keeps informed of billing trends in the insurance industry and with individual payers
Management of Reimbursement: Analyzes the A-R Manager report prepared by reimbursement staff to minimize DSO
Records payments accurately; reports collections and adjustments to CFO on a monthly basis through A-R and cash analysis reports
Predicts cash flow from all payers and facilitates collection of monies
Develops forms and informational tools to assist staff with billing procedures and processes
Develops checks and balance processes to ensure integrity of data and monies
Communicates with field, pharmacy staff, and with patients when needed (new referrals, signed tickets, etc.)
Other duties and responsibilities as assigned
Participation in membership in professional societies and organizations.
Ability to prioritize and handle multiple tasks and projects concurrently.
Must have scheduling flexibility and be able to work overtime and on-call coverage.
Overnight travel on occasion by car and airplane.
Careful attention to detail.
Performs related duties as requested.
Participates in quality assurance activities and audits as directed.
Participation in membership in professional societies and organizations.
Ability to prioritize and handle multiple tasks and projects concurrently.
Must have scheduling flexibility and be able to work overtime and on-call coverage.
Overnight travel on occasion by car and airplane.
Careful attention to detail.
Performs related duties as requested.
Participates in quality assurance activities and audits as directed.
Excellent and effective time management skills.
Strong leadership and management skills.
Ability to inspire and motivate staff and colleagues.
Ability to organize and plan the activities of subordinates and delegate appropriately.
Demonstrated project management skills.
Ability to travel based on business needs.
Communication Skills
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills
Become and remain proficient is all programs necessary for execution.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position requires constant sitting with occasional walking, standing, kneeling or stooping.
This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.
This position requires constant talking and hearing.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
This position must occasionally lift and/or move up to 20 pounds
Required to move/lift physical hardware.
What We’re Looking For
Bachelor’s degree in health policy, business or relevant discipline.
10+ years’ experience in reimbursement in health care environment.
Previous experience with home infusion and specialty pharmacy.
Basic level of computer and internet skills (e.g., Microsoft Office, etc.).
Excellent interpersonal, leadership and organizational skills.
QUALIFICATIONS PREFERRED
Master’s Degree preferred, but not required.
Knowledge or proficiency with CPR+ or similar pharmacy software.
Why LUX Infusion
At LUX Infusion, we believe infusion care deserves more light - more warmth, more clarity, and more connection.
Here, you’ll find:
Purpose‑driven work with real impact
A patient‑first, clinician‑led culture
Supportive, collaborative teammates
The opportunity to grow with a company building something meaningful
Come help us elevate infusion care - and see what’s possible when care comes first.
Pay Range/Rate
$105,000—$150,000 USD