AI Lead / Engineering Manager
This role is part of our Usersnap team, one of our growing brands at saas.group.
Profile Overview
Usersnap is building AI-driven capabilities into the core of the product, from automated setup to intelligent surveys, contextual analysis, and reporting that generates itself based on connectors. We're looking for a hands-on AI Lead / Engineering Manager to lead the small engineering team that ships these capabilities, and to set the technical direction while doing it.
This is a player-coach role. You'll write and review code, make architecture calls, and define what "good" looks like for AI-native development. You'll also own team coordination, delivery timelines, workload allocation, and follow-through, so that work planned is work shipped, reliably and at production quality.
This is a full-time, engineering-led role. It is not combined with product management: the technical leadership scope is substantial on its own, and you'll partner with Product rather than absorb it.
AI capability is becoming core to Usersnap's product and go-to-market, especially as we move upmarket. You'll be the person who makes sure it ships well.
Your immediate impact in the first 3-6 months will be:
You'll have established a clear delivery rhythm for the team: shared priorities, realistic timelines, visible workload, and projects that get followed through to launch
You'll have assessed the current state of the codebase, tooling, and practices, and set out a concrete engineering bar covering observability, testing, security, and architecture
You'll have shipped at least one AI-powered feature to production with the team, from prototype through launch, using timeboxed AI development
You'll have built a strong working relationship with Product and the rest of the company, and be seen as a reliable owner of ambiguous, technically complex work
You'll have raised the team's standards while keeping people motivated and engaged
Your responsibilities
Team leadership and delivery
Own team coordination, delivery timelines, workload allocation, and project follow-through for a small engineering team
Keep work moving: break down ambiguous goals, sequence them with Product, flag slippage early, and make sure commitments are met
Give clear, constructive technical feedback in code review, design discussions, and 1:1s, and raise standards without demotivating people
Grow the team's capability, including how we use AI tooling to work faster without lowering quality
Technical leadership
Assess the current engineering bar and raise it. Define what "good" looks like for AI-native development, and make it the shared standard
Set and enforce expectations in five areas:
Observability: logging, monitoring, and tracing that make AI behavior, cost, and failures visible
Testing: strong test coverage and automated-testing rigor, including evaluation of AI outputs
Security and compliance: secure-by-default practices, as we move upmarket
Scalable architecture and data pipelines: designs that hold up as usage and integrations grow
Timeboxing: practical limits on AI development work, so exploration stays bounded and ships
Own or steward key architecture decisions, including model selection and integration approach, and the tradeoffs between quality, cost, and latency
Flag technical risks early, especially around AI reliability, cost, and edge-case behavior
Hands-on contribution
Design, build, and ship AI-powered features alongside the team, from prototyping through production quality
Work hands-on with LLMs, embeddings, and related AI tooling to solve real product problems
Build across the stack as needed. Every feature you ship should be tested, monitored, and maintainable
Partnership
Partner with Product on requirements and priorities, pushing back with technical reality when needed
Partner with company leadership on technical planning, resourcing, and sequencing
What You bring to the table
Leadership
Hands-on technical leadership with real engineering vision. You've led delivery for a small team, ideally for 2-3 years of people leadership, as a tech lead, engineering manager, or player-coach. Formal people-management experience is useful, but the essential need is someone who can wrangle delivery and provide senior technical direction
A style that raises the bar. You give direct, specific technical feedback and hold high standards, and the team leaves those conversations more capable and more motivated
Delivery discipline. You're comfortable owning timelines, allocating work, and following projects through to the end
Technical depth
7+ years of software engineering experience, and you've shipped AI features to production and owned the lifecycle from problem framing to post-launch iteration, not just prototypes or AI-assisted coding
Strong fullstack fundamentals. Comfortable across frontend, backend, and infrastructure as needed
Practical experience with LLM APIs, prompt engineering, RAG, or similar techniques in live systems, with good judgment about when AI is the right tool and when it isn't
Observability and testing rigor. You build in logging, monitoring, and tracing from the start, and you insist on strong test coverage and automated testing, including evaluation of AI behavior
Scalable architecture and data pipelines. Solid SQL, schema design, and the ability to design pipelines and systems that scale
Evaluation mindset. You define success metrics, design experiments, run offline and online evaluations, and make decisions from the results
Production readiness. Docker fluency, CI/CD, and good habits for versioning prompts, models, and datasets
LLM platform breadth. Experience integrating multiple LLM providers, working with vector databases, and using LangChain (or similar); comfortable fine-tuning when it truly makes sense
Security and compliance experience, or a strong interest in it, as we move upmarket
Practical timeboxing of AI development work. You know how to keep AI exploration bounded, ship on schedule, and avoid open-ended experimentation
How you work
You identify problems and propose solutions on your own, rather than waiting to be told exactly what to build
You're comfortable in a lean team where you own outcomes, not just tickets
What's in it for You
Ultimate flexibility: We're 100% remote. You can work from wherever you like, whenever you like.
Freedom and autonomy: We're a high-trust team, and you'll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it.
Minimum bureaucracy: We don't like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
Small & friendly team: We help each other out, have fun, and joke around.
Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
Flexible time off: We want you to recharge your batteries when needed.
Usersnap is part of saas.group and we have a shared goal of succeeding together.
What is saas.group?
Think of us as the driving catalyst behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 380+ colleagues spanning 50+ countries we are truly global and we are rewriting the playbook on SaaS innovation and collaboration. We grow 25 exciting brands under our umbrella. Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work.
Also, don’t forget to follow saas.group on LinkedIn to stay up-to-date on our job openings, podcast episodes, and with all things happening at our company.
We don’t just simply offer you to “take a job with us” but rather to “join us on this journey” to build the world's largest platform of independent SaaS companies.
Sounds like something you’re up for? Feel free to apply even if you don’t check all these boxes. We believe in the power of diversity and fresh perspectives to spice up our team. Your application might just be the missing ingredient!