Affidavit Support Specialist
The Team:
Upstart’s centralized Affidavit Support function is a sub team within the Recovery Operations department. The Affidavit Support Specialist prepares, reviews, notarizes, and otherwise processes affidavits in accordance with contractual obligations and state regulations. Accurate, timely affidavit execution enables our debt buyers and legal partners to pursue recoveries, strengthens those partnerships, and helps protect debt sale pricing and the long-term value of Upstart’s charged-off portfolio. This role requires high attention to detail, keen judgment when analyzing and reviewing documents, and an analytical mindset. This role reports to the Operations Manager, Recovery.
How you’ll make an impact
Analyze requests for affidavits from third parties, prepare affidavits, ensure accuracy of information contained in systems and affidavits, and ultimately submit affidavits in accordance with procedures, contractual obligations, and state regulations.
Review work product generated by peers for completeness and accuracy.
Notarize affidavits and related documents.
Ensure the accuracy of information in Upstart systems and records.
Research and resolve discrepancies across multiple systems and data sources, exercise judgment on whether an affidavit can be accurately executed, and escalate issues with a clear summary of findings and risk.
Partner with debt buyers, legal partners, and internal Legal and Recovery Operations teams to clarify affidavit requests and resolve documentation issues.
Use approved GenAI tools to accelerate research, summarize documentation, and surface potential inconsistencies, validating outputs against authoritative systems, source documents, and contractual requirements rather than treating AI as the source of truth.
Identify process improvements and recurring issues, share knowledge with peers, and support broader Recovery initiatives as opportunities arise.
Minimum Qualifications
1+ year of experience in financial services operations, debt buying, collections, or a legal collections environment.
1+ year of experience conducting research or investigations involving financial accounts, records, or documentation.
Experience reviewing information across multiple systems or source documents to identify and resolve discrepancies.
Experience preparing, reviewing, or processing documentation subject to established procedures, contractual requirements, or regulatory requirements.
Ability to obtain an Ohio Notary Commission within 60 days of starting the role and successfully complete the required examination within two attempts.
Preferred Qualifications
Experience supporting collections, recovery, debt sale, or legal operations.
Knowledge of affidavit, legal-document, or notarization workflows.
Ability to communicate research findings and documentation issues effectively with internal and external partners.
Experience with Salesforce, Looker, or secure file-transfer workflows
Position location: Columbus, Ohio (Short North). This is a hybrid position with the expectation that this individual will be in office 3 days per week.
Time zone requirements The team operates between Eastern and Pacific standard times.
Travel requirements This role is based in Columbus with the in-office schedule noted above. The team holds regular onsites in the Columbus area, so travel outside the region is minimal. Occasional travel may be required for team, partner, or company meetings.
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This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.
Columbus, OH - Anticipated Hourly Rate Range
$23.41—$31.20 USD