Activation Specialist, San Francisco
ABOUT THE TEAM
The Customer Experience team helps customers adopt LangSmith and turn early momentum into lasting product usage. The team partners closely with GTM, Product, Engineering, and LangChain specialists to guide customers through onboarding, production readiness, and the practices required to build reliable AI applications.
ABOUT THE ROLE
We’re looking for an Activation Specialist to join the Customer Experience team. In this role, you’ll work with new customers during their first weeks on LangSmith, helping them move from signed contract to a working platform that is ready for agents in production. You’ll focus on activation milestones such as admin setup, user onboarding, traces flowing, evaluations in place, and customer teams feeling confident enough to keep building independently.
WHAT YOU’LL DO
- Own customer onboarding from kickoff through early activation milestones, including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
- Guide customers through core LangSmith setup and production readiness topics, including security, org design, workload isolation, and integration questions.
- Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers and coordinate support when deeper expertise is needed.
- Help customers build their first evaluation workflows, define what “good” looks like, and confirm they can debug a production trace independently.
- Route customers to the right resources and turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
- Surface customer friction to Product and Engineering early and track activation metrics such as time to first trace, first evaluation, and production run.
WHAT YOU’LL BRING
- 2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function.
- A strong desire to work directly with customers and build productive, trusted relationships.
- Excellent organization and follow-through, with a track record of keeping customers and internal partners aligned.
- A proactive, industrious approach to learning new tools, solving problems, and rolling up your sleeves.
- Clear, friendly written and verbal communication skills.
- Curiosity about technology and AI, plus a willingness to get hands-on and learn technical concepts on the job.
NICE TO HAVE’S
- Customer onboarding experience at a SaaS company.
- Familiarity with enterprise readiness concepts such as SSO, SCIM, ABAC, and workload isolation.
- Exposure to developer tools, observability, evaluations, or AI/LLM workflows.
- Familiarity with analytics, BI tools or SQL.