Account Manager
About Us
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy.
The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.
What’s the opportunity?
As an Account Manager you are a key member of the Customer Success team leading our customer expansion efforts. The successful candidate will drive growth of Qualio's overall revenue through upselling and cross selling to existing customers while performing to an individual quota. As a key member of the Customer Success team, you will be crucial in contributing to team initiatives aligned with departmental objectives and in helping refine support processes to meet company-wide standards.
What will I be doing?
You are passionate about driving growth from customers in new accounts. You have a consistent track record of exceeding quota and a consultative approach to selling. You will be required to navigate and identify an organization's key decision-making criteria and buying process in order to effectively pitch and close key partners and decision makers.
Drive a high volume of sales while educating customers on how Qualio can help them succeed
Manage the full sales cycle, ensuring that our customers receive the highest level of service.
Develop and maintain relationships with existing customers with a focus on upselling
Develop consultative sales presentations to demonstrate our value proposition
Identify and navigate customer buying processes within customer organizations
Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing the pipeline of opportunities and weekly sales forecasts
Coordinate cross functionally with our Marketing, Product, On-boarding, Sales and Customer Success teams to create the best customer experience
What skills do I need?
Background of attaining $1.25M in annual bookings
3+ years of sales experience (at least 2 in SaaS)
Experience leveraging consultative sales methodologies to identify needs, develop tailored solutions, and advance opportunities through structured sales stages with measurable outcomes.
Have proven sales success selling to the C-Level in SMB and mid-market businesses
Excellent written and verbal communication skills, and interpersonal abilities
Analytical skills and the ability to make data-driven decisions
Ability to lead multiple projects and priorities simultaneously with high attention to detail
Enthusiastic about learning and growing in this space
Successful in developing account strategies with existing customers to leverage cross-sell & upsell opportunities
Proven ability to collaborate cross-functionally with internal teams to drive strategic account growth and deliver customer value
We’d also like you to have:
Experience with Salesforce.com and other sales platforms
Demonstrated experience in achieving individual sales goals and quotas
Bonus if you have experience in healthcare or life sciences
Benefits
Competitive salary
Matching 401k
Medical, Dental, and Vision Benefits
Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
Flexible time off policy
Company allowance for home office supplies
12 weeks paid parental leave
Opportunity to make a difference through helping life-saving products get to market
A note to candidates:
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.