Account Manager (North Central)

General Description:

The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Roles and Responsibilities:

Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.

Day to day responsibilities to include:

Respond to Customer inquiries in a timely fashion and move to resolution

Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE

Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings

Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers

Leverage Vendor resources and relationships to bring value to Customers

Improve more frequent calls and higher touch for AE’s customer base

Manage open opportunities in existing accounts with guidance from AE

Identify whitespace opportunities with customers and vendors

Represent GPS AE at customer meetings as needed

With AE guidance, close renewal, upsell and net new sales cycles

Proactive support for upcoming renewals, identifying upsell and proactive support for existing business

Collaborate on promoting marketing communication to account base with targeted follow up

Focus on driving and selling GPS Professional Services Engagements across targeted account base

Assist AE in forecast management and internal strategic reporting

If required should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities

All other duties as assigned

Required Experience and Education:

Proven success in Inside Sales with cyber security experience required

Demonstrated ability to multitask, maintain outstanding attention to detail, and follow through on commitments

An unwavering positive attitude, strong drive for results, and the ability to navigate ambiguity within a collaborative team environment

Strong written and verbal communication skills, with the ability to communicate clearly and concisely via email, phone, and written documents

Experience with Salesforce.com and Microsoft Office required

Ability to work a flexible schedule required

Demonstrated willingness to learn and use AI-enabled tools

Preferred Experience and Education:

Bachelor’s Degree is preferred

Travel Requirements:

Up to 25% travel

Physical Requirements:

Sedentary work

Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day