Account Manager

About The Role

As an Account Manager, you will be the primary relationship owner for a portfolio of clients, responsible for ensuring they have an exceptional customer experience that drives successful renewals and expansion opportunities. You'll build strong relationships with key stakeholders, proactively address their needs, and serve as their trusted advisor throughout their journey with Hightouch. Your success will be measured by your ability to retain clients, grow their accounts, and position our solutions as essential to their business goals.

What You'll Do

Build and maintain strong relationships with customer champions and key stakeholders

Serve as the primary point of contact for all client concerns, needs, and strategic discussions

Drive contract renewals and identify expansion opportunities through upselling and cross-selling

Develop comprehensive understanding of client business goals and map our solutions to their needs

Collaborate with internal teams to ensure seamless delivery and client satisfaction

Maintain accurate client records and track contract updates, renewals, and account health

Generate regular progress reports for clients and internal leadership

Proactively address client challenges and develop tailored solutions

Lead renewal meetings and participate in strategic business reviews

Communicate expansion opportunities to the sales team and support deal progression

What We're Looking For

4+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS

Proven track record of meeting or exceeding quotas and driving positive customer outcomes

Experience managing retention and adoption for complex SaaS accounts

Strong written and verbal communication skills with ability to present to various stakeholder levels

Excellent organizational skills, attention to detail, and ability to manage multiple priorities

Self-starter mentality with ability to work independently and collaboratively

Strong problem-solving skills and process improvement mindset

Financial acumen and experience with contract management

Ability to adapt quickly to changing priorities and business needs

Customer-first approach with focus on building long-term partnerships.

The OTE range for this role is $130,000-160,000 annually. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.