Web Designer

Web Designer

Responsibilities and Duties

Design, develop, and maintain web-based interfaces and digital experiences supporting Transformation Strategy, Enablement, and Service Experience initiatives.

Create responsive, user-friendly, and accessible web pages, portals, dashboards, and microsites that enhance customer and stakeholder engagement.

Support the design, maintenance, and enhancement of ColdFusion-based web applications and supporting components.

Develop and maintain web content, landing pages, and user experiences within IPG Landing and related web environments.

Collaborate with business stakeholders, program teams, and technical personnel to gather requirements and translate business needs into effective web solutions.

Support web design and content management activities for IST, SIA, Trip Tracker, and related enterprise applications.

Design wireframes, mockups, prototypes, and page layouts that align with branding, usability, and accessibility standards.

Develop and maintain front-end components using HTML, CSS, JavaScript, and related web technologies.

Ensure websites and web applications comply with Section 508 accessibility requirements and industry best practices.

Perform website testing, quality assurance, and user acceptance support activities.

Monitor website functionality, performance, and user experience metrics and recommend enhancements.

Collaborate with developers, system administrators, and content owners to implement new web features and functionality.

Support content updates, change requests, and website modernization efforts.

Troubleshoot and resolve web-related issues, defects, and usability concerns.

Develop and maintain technical documentation, design standards, style guides, and user support materials.

Participate in project planning meetings, status reviews, and stakeholder working sessions.

Support digital transformation and service experience initiatives through innovative web design and user-centric solutions.

Ensure consistency of web content, navigation, branding, and user experience across supported platforms.

Assist with deployment, release management, and production support activities.

Support continuous improvement efforts focused on website usability, accessibility, performance, and customer satisfaction.

Basic Qualifications

Bachelor's degree in Web Design, Graphic Design, Computer Science, Information Technology, Information Systems, Communications, or a related discipline.

Minimum of four (4) years of experience supporting IT programs, systems, websites, or web-based applications.

Experience designing, developing, and maintaining websites and web applications.

Working knowledge of Adobe ColdFusion and supporting web application environments.

Experience supporting IPG Landing, IST, SIA, Trip Tracker, or similar web-based platforms and services.

Proficiency with HTML, CSS, JavaScript, and responsive web design principles.

Experience creating wireframes, mockups, and user interface designs.

Knowledge of user experience (UX) and user interface (UI) design best practices.

Experience implementing Section 508 accessibility requirements and web accessibility standards.

Familiarity with content management systems and web publishing processes.

Strong analytical, organizational, and problem-solving skills.

Excellent written and verbal communication skills.

Ability to work effectively with technical and non-technical stakeholders.

U.S. Citizen, and ability to get the clearance.

Preferred Qualifications

Experience supporting Department of Homeland Security (DHS) and/or Cybersecurity and Infrastructure Security Agency (CISA) programs.

Experience with Adobe Creative Suite, Figma, Sketch, or similar design tools.

Familiarity with SharePoint, ServiceNow, Microsoft Power Platform, or related enterprise platforms.

Experience supporting customer experience (CX), digital transformation, or service modernization initiatives.

Knowledge of web analytics and reporting tools such as Google Analytics, Adobe Analytics, or equivalent platforms.

Experience supporting Agile development and content management processes.

Relevant certifications in Web Design, UX/UI Design, Accessibility, Adobe technologies, or related disciplines.