VP of Operations - North
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
We’re looking for a VP of MSP Operations to partner with CEOs across a portfolio of independent MSPs. This isn’t a centralized corporate ops role and it’s not about running a single MSP day-to-day. The focus is helping great operators improve execution, service delivery maturity, productivity, and profitable growth across their businesses.
You’ll work directly with the Regional CEO and collaborate with local leadership teams to identify operational gaps, implement best practices, improve KPI accountability, and help drive in-year performance. The businesses remain decentralized, each with their own brand, leadership team, and market presence, so success in this role is about influence, operational credibility, and the ability to help teams execute at a higher level.
The ideal candidate has real MSP operational leadership experience and understands how to scale service organizations while balancing customer experience, team health, and profitability.
Key Responsibilities
Partner with CEOs and operational leaders to improve business performance and execution
Drive operational rigor across service delivery, utilization, project delivery, customer experience, and KPI management
Identify operational gaps, risks, and improvement opportunities across the portfolio
Support leadership teams with strategic planning, accountability frameworks, and operational best practices
Help improve pricing discipline, productivity, and profitable growth initiatives
Share best practices and operational insights across portfolio companies
Support post-acquisition operational integration and maturity initiatives where applicable
Build strong relationships with local leadership teams through influence and credibility rather than centralized control
Own the monthly reporting cadence for the region, including preparation and delivery of performance reports to the Regional CEO and portfolio leadership
Analyze operational and financial data (PSA metrics, utilization, service margins, customer health) to surface trends, risks, and improvement opportunities
Support the annual budgeting process and ongoing forecasting across portfolio companies, partnering with CEOs and finance teams
Prepare monthly MD&A; commentary on regional performance, explaining variances against budget and forecast
Coordinate and facilitate the regional operating rhythm, including monthly business reviews, leadership meetings, and cross-OpCo working sessions
Frequent travel to embed within MSPs (located primarily in Canada), expect 1–2 weeks a month
Requirements
Experience leading operations within an MSP or IT services organization - this is required
Strong understanding of service delivery, PSA metrics, utilization, project operations, growth, and customer success
Proven ability to improve operational performance and scalability
Executive presence with the ability to influence CEOs and senior leaders
Comfortable operating across multiple businesses and leadership styles
Data-driven with strong operational and financial acumen
Candidates can be based anywhere with a preference for Vancouver, BC or Chicago, but must have the ability to travel within Canada and the United States up to 50% of the time
What Makes This Opportunity Unique
Exposure to multiple MSP businesses, leadership teams, and operating models
Ability to influence performance at scale across a growing portfolio
High visibility role working directly with executive leadership
Opportunity to shape operational strategy and best practices across the region
Significant long-term growth potential within a rapidly growing platform
This role is best suited for someone who has already “solved” operational problems inside MSPs and now wants broader impact and exposure rather than just a larger single-company seat. If this sounds like you, apply below!
Base salary range for the role is targeted at $150,000 - $200,000 (DOE) + annual bonus potential.