Trust Strategy & Operations
ABOUT THE ROLE
As part of the trust team, you'll collaborate across functions to design and implement systems that streamline trust workflows, enhance decision-making around risk, and support responsible growth. The team operates as strategic advisors to key cross-functional partners — including Product, Operations, Legal, Marketing, and Engineering — to drive accountability, insights, and operational integrity across the business.
In this role, you will be responsible for:
- End-to-End Process Management — Build and maintain strategic automations and standardized processes that support trust and safety functions, promoting consistency and adoption across the org.
- Cross-Functional Collaboration — Partner with Engineering and Growth teams to drive initiatives that enhance trust infrastructure and operational effectiveness.
- Leadership Partnership — Serve as a trusted advisor to leadership, delivering strategic insights, risk reporting, and actionable recommendations.
- Data-Driven Strategy — Oversee analytics across trust functions. Identify risk patterns and areas for improvement; build dashboards and insights that inform policy decisions and guide operational improvements.
- Reporting & Analytics — Lead the design and management of dashboards, reports, and KPIs that measure trust and safety performance and impact.
WHO YOU ARE
- Passionate about responsible AI and motivated by building systems that protect users and maintain platform integrity
- Highly motivated with a strong work ethic — you understand the stakes of this moment in AI and are committed to getting it right
- Analytical and first-principles oriented, comfortable navigating ambiguity and complex risk tradeoffs
- Consistently deliver high-quality work quickly and take initiative from day one
- Low ego, high ownership
REQUIREMENTS
- Excellent communication skills and ability to translate complex risk data into clear recommendations
- 4+ years in Security, Trust & Safety Operations, or Risk Operations at a high-growth technology company
- Proven track record building end-to-end solutions, from data collection and analysis through to execution
- Experience working cross-functionally with Policy, Legal, or Safety teams
- Highly adaptable with a proactive approach to problem-solving and process improvement
LOCATION
This role is remote-first, so it can be executed from anywhere in Europe. Preference for candidates based in London.
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