Training Specialist
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The Training Specialist supports the design, delivery, and continuous improvement of enablement programs for Customer Success — primarily onboarding and skills training for Marketing Assistants and Account Managers. Working within established frameworks and with guidance from senior team members, delivers training on the Scorpion technology suite (Platform, CSX, CMS, My Site, Enterprise Portal), client communication and service standards, and core digital marketing concepts to help client-facing teams ramp quickly and consistently.
What Your Success Will Look Like
Deliver established onboarding and skills-training programs for customer-facing roles (client communication, service standards, tools, turnaround expectations).
Facilitate sessions in person and virtually, applying proven techniques with coaching from senior team members.
Build and maintain training content and job aids on the Scorpion tech suite (Platform, CSX, CMS, My Site, Enterprise Portal) and digital-marketing channels (SEO, paid, social, content).
Administer learning paths in the LMS / enablement platform (scheduling, enrollment, completion tracking).
Gather and summarize feedback, assessment results, quality scores, and completion data to support refinement.
Contribute to the enablement content library and suggest improvements to existing materials.
Partner with AMs, Directors, leadership, and support teams to keep content current with evolving tools and client processes.
Build foundational knowledge of account management and customer success best practices.
Who You Are And What You Bring
Education
Bachelor’s degree in Business, Marketing, Communications, Education, or related field —or equivalent practical experience.
Experience
2+ years of experience in Enablement, Training, Account Management, Customer Success, or Learning & Development — preferably in digital marketing / SaaS; or advanced degree; or equivalent.
Working proficiency with LMS, Zoom, Google Workspace, MS Office 365; familiarity with CRM / CS tooling a plus.
Familiarity with digital-marketing channels (SEO, paid, social, content) and client-service workflows.
Skills
Solid facilitation and presentation skills.
Strong written/verbal communication and organizational skills; collaborative and proactive.
Our Scorpion Values
Winning Mindset: When our clients win, we win.
Genuine Care: We only succeed when we are truly invested in our clients and each other.
Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
Compensation
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
The base salary range is $70,000 (entry-level) - $80,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.