Testing Support Specialist

Job Summary

The Testing Support Specialist collaborates with Autonomy and Systems Engineering teams to understand and support validation needs in a dynamic development environment. As the primary contact for test support and data analysis within the Testing and Validation group, responsibilities include, analyzing drive data, and documenting issues through trouble tickets. The position requires testing new routes to evaluate autonomy performance, reviewing and tagging test vehicle data logs, and capturing video documentation. Additionally, the role involves supporting the Testing of Driver Out, developing best practices, and providing insights for product improvements based on thorough analysis of test data.

Essential Responsibilities

Work with Autonomy and Systems Engineering engineers and designers to fully understand validation needs in order to provide testing support in a fast-moving development environment

Act as point of contact for test support and data analysis for May’s Testing and Validation group

Analyze drive data and notate trouble tickets

Test new routes for autonomy performance

Analysis of test vehicle data logs including video capture review, tagging attributes in Jira and documentation

Support Testing of Driver Out document drive performance with video capture and annotation, develop best practices and analyze test data to develop insights for product usage and improvements.

Verify functionality of product at May commercial sites

Other duties as assigned

Skills and Abilities

Success in this role typically requires the following competencies:

Detail oriented

Excellent communication skills, written and verbal

Ability to track multiple responsibilities at the same time

Empathy to understand the customer of our products and services

Troubleshooting of basic technical issues

Familiarity with Linux Ubuntu is a plus

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Bachelor's degree or related experience

Experience in a software support roles a plus

Valid driver’s license and clear driving record

Physical Requirements

Standard office working conditions which includes but is not limited to:

Prolonged sitting

Prolonged standing

Prolonged computer use

Able to safely operate test vehicles for extended periods

Travel required? -  Moderate: 11%-25%

Benefits and Perks

Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.

Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.

Rich retirement benefits, including an immediately vested employer safe harbor match.

Generous paid parental leave as well as a phased return to work.

Flexible vacation policy in addition to paid company holidays.

Total Wellness Program providing numerous resources for overall wellbeing

Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer.  All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis.   Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary.  Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.

Salary Range

$55,000—$65,000 USD