Test and Range Scheduling Support - Range Concierge/Customer Relations

Job Description

CSCI is seeking a Test and Range Scheduling Support Specialist - Range Concierge / Customer Relations to serve as an administrative scheduling coordinator supporting Private Industry Customers in the preparation, coordination, de-confliction, and communication of Test Range Scheduling activities. The successful candidate will coordinate scheduling requirements for operational resources, including facilities, equipment, personnel, and specialized skills, in accordance with Government-established priorities, policies, and constraints.

The position supports scheduling requirements for operational resources, including facilities, equipment, personnel, and specialized capabilities, while operating within Government-established priorities, policies, and constraints. The Government remains the official authority for test approvals, prioritization, scheduling decisions, and commitment of Government resources.

Responsibilities

Serve as the primary Range Concierge point of contact for Private Industry Customers

Coordinate scheduling requirements for operational resources, including facilities, equipment, personnel, and skills supporting test activities

Review and verify test schedules for completeness, internal consistency, and resource availability

Provide recommended schedule adjustments and scheduling options to Government personnel for review and approval

Support scheduling activities associated with Drones, Counter-Drone systems, Long Range Fires, and Low-Cost Interceptor test requirements

Assist Government personnel in resolving scheduling issues and evaluating scheduling recommendations for feasibility

Facilitate communication with Private Industry Customers regarding facilities, instrumentation, data, scheduling timelines, and operational testing constraints

Analyze daily, weekly, and projected monthly schedules to identify scheduling conflicts involving resources, facilities, and personnel

Develop proposed de-conflicted schedules and alternative scheduling options for Government review

Attend daily and weekly scheduling meetings to identify conflicts, discuss scheduling requirements, and present recommended options for resolution

Generate accurate daily, weekly, and monthly schedules and resource allocation plans that align with Government-established priorities and constraints

Compile and maintain scheduling information received from Range personnel and Private Industry Customers in electronic and verbal formats

Enter scheduling parameters into Government-designated scheduling systems and update information as directed by Government personnel

Coordinate with Government and contractor resource and facility managers to ensure scheduling accuracy and visibility of resource availability

Generate and distribute scheduling communications, notifications, emails, and documents reflecting Government-approved schedules and changes

Minimum Requirements

Active Secret Security Clearance required

4+ years of military experience

Experience supporting scheduling, coordination, customer service, administrative operations, or resource management activities

Ability to analyze schedules and identify potential resource, facility, and personnel conflicts

Strong organizational skills with the ability to manage multiple schedules, customers, and competing requirements

Strong written and verbal communication skills

Ability to exercise tact, diplomacy, and professionalism when working with Government personnel and Private Industry Customers

Experience preparing reports, schedules, correspondence, and stakeholder communications

Proficiency with Microsoft Office applications and scheduling systems

Creativity and adaptability in problem-solving

Ability to work with clients to understand their needs

Strong organizational and time-management skills

Excellent written and verbal communication skills

Professional presence

Preferred Skills

Experience supporting Department of Defense (DoD) test range, training range, or operational test environments

Experience coordinating schedules for facilities, equipment, instrumentation, personnel, and other shared operational resources

Experience supporting test planning, test execution, range scheduling, or resource allocation activities

Familiarity with drones, counter-drone systems, Long Range Fires, Low-Cost Interceptors, or related weapons testing programs

Experience in customer relations, customer success, concierge, or stakeholder engagement role

Experience supporting Private Industry Customers or external organizations operating within Government environments

Familiarity with Government account registration processes, access procedures, agreements, and onboarding documentation

Experience working with scheduling databases, enterprise scheduling platforms, or resource management systems

Ability to work in a team environment, as well as independently

Strong customer and vendor relationship skills

Demonstrated ability to comply with data standards and policies

Motivation to learn new technologies and methodologies that demonstrate value

Past experience working with a Federal agency

Department of War experience is a plus!