Technical Team Lead (EUC)
We are seeking a dynamic, hands-on Technical Team Lead to guide and inspire an engineering team in the End User Experience (EUX) function of a leading Irish airline. The role combines deep technical expertise in modern workplace and endpoint management with a proven ability to manage and mentor a team. You'll oversee day-to-day operations, deliver projects on time and within budget, and foster collaboration across departments. The team supports an estate of more than 2,000 laptops, 3,000 iPhones and around 700 Android devices, all managed in Microsoft Intune.
This is a project-focused team rather than a service desk. You'll be the first point of contact when the business needs something delivered, whether that's a new application rollout, an office move or a fleet-wide OS upgrade. Recent projects include fitting out a new head office with nearly 500 workstations and upgrading the laptop estate to a supported version of Windows.
Please note this role operates in a hybrid model with candidates expected to be able and willing to work from our customer's Dublin office three times per week.
Required Skills:
8+ years' experience in IT infrastructure, cloud or systems engineering roles
Proven experience managing and mentoring engineering teams
Strong hands-on experience across all aspects of Microsoft Intune, including Windows Autopilot, compliance policies, enrolment and app deployment
Good working knowledge of Microsoft Entra ID and Microsoft 365
Experience with modern workplace solutions such as Citrix and VMware
Experience leading end-user computing (EUC) projects from scoping to rollout, ideally across large laptop and mobile estates
Experience leading projects in an Agile environment as a Scrum Master or Project Manager, using Jira or similar
Excellent technical writing and documentation skills, including business requirements, system architecture and migration plans
Strong Excel and reporting skills
Outstanding communication skills, with the confidence to report to senior leadership and work across teams and with vendors
Key Responsibilities and Duties include:
Manage and mentor a team of engineers (typically 1–3, scaling up to around 6 with contractors for large projects), fostering professional growth and providing structure and direction
Oversee daily operations, including task prioritisation, performance reviews and resource allocation
Act as the first point of contact for business areas requesting EUX projects
Scope new projects: gather business requirements, confirm funding is approved, estimate effort in person-days and present costings for sign-off
Break business requirements down into technical tasks and run sprint planning and execution in Jira
Take projects through the change board and oversee end-to-end delivery, including physical rollout to devices, automation and data migrations
Collaborate with system architects, project managers, service delivery managers, sponsors and third-party vendors
Monitor progress, mitigate risks and tackle blockers promptly, setting clear expectations with stakeholders
Compile weekly project status reports for management and senior leadership
Answer technical and reporting queries from the business, for example device and OS version breakdowns from Intune
Look for opportunities to streamline and automate work, including using AI tools and agents
Preferred Qualifications:
Certifications in Microsoft endpoint management, cloud infrastructure, ITIL or related fields
Experience with Conditional Access policies
Scripting experience (PowerShell or Python) and familiarity with system monitoring tools
Knowledge of compliance frameworks and quality assurance processes
Power BI and PowerPoint for reporting and presenting to stakeholders
Interest in using AI tools and agents to streamline processes
Experience in aviation or another large, regulated organisation