Technical Support Engineer - Platform Support
The Technical Support Engineer - Platform Support serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution.
Team Specific Duties and Responsibilities:
Familiarity with Reporting Applications: Issue Triage & Support, Data Verification, User Management & Access Control, and Incident Escalation
Familiarity with Workforce Management (WFM) Applications: Schedule & Roster Support, Configuration & Maintenance, Data Sync & Integration Monitoring, and Ticketing & Troubleshooting
Familiarity with Quality Management (QM) Applications: Platform Administration, Recording & Media Troubleshooting, System Health Monitoring, and Access & Role Management
Rigorous Ticketing Hygiene
SLA Compliance & Tracking
Escalation & Ownership
Knowledge Base Maintenance
Incident Communication
Preferred Qualifications:
Fluent in English
Excellent written and verbal communication skills
Previous experience in a client-facing technical role for a product business
Strong problem-solving, decision-making, and critical-thinking skills
Ability to make sense of something complex and explain it in plain English
Professional, courteous and committed to providing amazing customer support
Open-minded, positive and keen to learn
Great attitude, team player
Willing to work flexible hours
Keen to mentor and help train junior team members
College degree
Pay Range (OTE Pay): $45,073 - $79,497
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 08/07/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.