Technical Support Engineer

What You'll Do

Collaborate across teams to assist in solving complex technical customer problems across our product suite

Strong analytical and technical troubleshooting skills

Impeccable customer service skills and display genuine empathy towards customers.

Work closely with our software engineering teams to resolve advanced customer issues.

Support New Relic customers by resolving various installation, configuration, and data exploration requests.

Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.

Advance your skills through additional training and exposure to other features and capabilities of our Products

Bonus points if you have

Experience with other IaaS platforms such as Azure, GCP, etc.

AWS, GCP, Azure Cloud Certified or CKA certified.

Experience in Network, System, Database Administration.

Experience in a DevOps environment, Software Engineering role or Technical Support role.

Experience with New Relic products

Being comfortable analyzing and interpreting system/application logs

Please note that visa sponsorship is not available for this position.

Qualified applicants may inquire about visa sponsorship (including transfer of a current H-1B visa), but the company does not support or sponsor O-1, F-1, or J-1 visas, or candidates who require commencement of an H-1B "cap case" petition for future work authorization. This position is to be filled as soon as possible.

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