Technical Quality Specialist

As a Technical Quality Specialist on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers. You will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering.

We are looking for a Technical Quality Specialist who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma. The ideal candidate will have a strong testing background, be comfortable collaborating in a dynamic, often ambiguous environment where priorities shift quickly, and demonstrate leadership, technical competence, and a passion for quality.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

Develop expertise in Figma's products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs

Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems

Contribute to social support efforts by engaging with customers and users on social media and community platforms

Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction

Adapt to supporting customers across multiple products — including billing, account management, and occasional weekend or holiday coverage — to ensure global customer support

Recommend tooling and process improvements to enhance how the team manages and diagnoses bugs

Collaborate cross-functionally as a subject matter expert to help develop customer-facing and internal documentation, including training materials

Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements

We'd love to hear from you if you have:

4+ years of experience working in a QA or Support environment for a technical SaaS product

Experience collaborating closely with Engineering and Product teams

Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android)

Consultative communication skills with the ability to tailor messaging for technical and non-technical audiences, translating complex concepts into concise explanations

Demonstrated resilience and adaptability, with motivation to experiment, build, and collaborate across teams even amid change or ambiguity

While not required, it's an added plus if you also have:

Experience working with design tools like Figma, Adobe Suite, Sketch, Framer

Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. For non-exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full‑time employees. Accrued PTO may be used for vacation or personal time, subject to company policy and manager approval. In addition, the company provides 10 paid sick days annually for non-exempt full-time employees. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Hourly Base Pay Range:

$45.20—$80.30 USD