Technical Customer Success Manager

THE ROLE

You will be the driving force of our customer adoption and revenue growth, serving as the primary contact for our mid-market and small-business/startup customers. Your role extends beyond traditional account management and customer success; you will lead and improve onboarding, implementation of Doppler, and growth of the Doppler platform. Collaborating with Sales, Support, Product, and Finance teams, you'll ensure a seamless customer experience, increasing adoption and delivering exceptional time-to-value. In this dynamic role, you’ll become the day-to-day liaison, building trusted relationships and playing a pivotal role in our customers’ success and Doppler’s revenue growth.

As a Technical Customer Success Account Manager, you'll oversee a diverse portfolio of customers at various stages of their Secrets Management journey. You'll have the opportunity to engage with every team and connect with all our awesome Dopplerites!

ABOUT THE TEAM

We’re a security-first, developer-obsessed organization that genuinely cares about the quality of what we build and the success of our customers. We collaborate with as little ego as possible and constantly try to improve how we work and deliver software.

We understand that people are complex and unique. We are looking for curious and empathetic individuals dedicated to providing outstanding customer experiences. This position offers a unique opportunity to build out the success motion at Doppler and you’ll have the opportunity to work with some of the most innovative companies.

What you’ll do:

- Customer Onboarding: Lead the onboarding process for new customers and manage the post-sales experience end-to-end.

- Account Management & Growth: Build "trusted advisor" relationships with technical users and decision-makers, from developers to CISOs. Expand Doppler usage within accounts by identifying cross-sell and upsell opportunities. Lead the sales cycle for renewals and upgrades to drive retention and growth.

- Product Expertise: Develop a deep understanding of Doppler’s capabilities and customer needs. Manage product requests and provide insights to product and engineering teams to help shape Doppler’s roadmap.

- Training & Technical Education: Develop and lead enablement programs. Ensure customers are educated on product features, best practices, and security principles. You should be technical enough to walk people through troubleshooting or integrations.

- Customer Advocacy: Gather and analyze customer feedback and develop case studies.

What you’ll bring to the table:

- 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, Customer Success Engineer for Developer, DevOps, DevSecOps, or Security products.

- Technical acumen in understanding customer requirements, identifying blockers to adoption, and working cross-functionally to deliver success.

- Proven track record in customer retention, and expansion, including leading implementations, QBRs, and contract renewals.

- Excellent communication and storytelling skills to educate customers, drive adoption, and articulate value to both technical users and executives.

- Self-starter mindset with a passion for startups, comfortable in a fast-paced, evolving environment and excited to make a meaningful impact as Doppler scales.

- Humble approach to knowledge gaps, unafraid to say “I don’t know,” and embracing opportunities for growth and learning.

Bonus:

- Experience working at a startup or being an early hire at a company is a plus.

What does growth look like:

- In this role, you will have the opportunity to build and lead Doppler’s customer success strategy and operation.

- You will have the opportunity to influence our product vision and roadmap by gathering, analyzing, and championing customer feedback.

Salary:

$105k - $140k OTE (80-20 split)