Technical Community Manager
The Opportunity
Postman is the world's leading API platform, and APIs and AI agents are increasingly the backbone of modern software. We're looking for a Technical Community Manager who will build and lead a thriving global developer community. One that goes beyond Postman users to become the destination for any developer working with APIs and AI agents.
This is not a typical community role. You'll be architecting programs, designing engagement loops, and building something genuinely new: a community where developers come to learn, build, share, and grow — and where Postman is recognized as an indispensable part of their toolchain.
The intersection of APIs and AI agents is one of the most exciting spaces in software right now, and Postman sits right in the middle of it. We have millions of developers already on the platform — the opportunity is to turn that user base into a community that educates, inspires, and advocates for one another. The person who builds this will leave a real mark on how developers collaborate and grow for years to come.
What You'll Do
Discord Community Growth & Engagement
Own the end-to-end strategy for Postman's Discord community, from onboarding flows to retention and reactivation
Design and run Discord-native engagement programs including Quests, Stage events, and structured channels that reward participation and drive meaningful technical conversations
Define and track community health metrics: signup growth, DAU/MAU, message volume, retention curves, and engagement rate
Create community rituals — weekly challenges, office hours, live builds, AMAs — that give developers a reason to keep coming back
Ambassador & MVP Programs
Build Postman's Ambassador and MVP programs from the ground up, including selection criteria, tiered benefits, activation playbooks, and recognition systems
Identify, recruit, and nurture top community contributors and technical advocates globally
Enable Ambassadors and MVPs to run local and virtual user groups, create content, and represent Postman at external events
Develop onboarding and enablement resources so program members can hit the ground running independently
Agents & APIs Developer Community
Lead the creation of a broader "Agents & APIs" community — a vendor-neutral space for developers building with AI agents, LLMs, MCP servers, and API-first architectures
Position Postman as the connective tissue for agent development workflows: design, test, mock, monitor, and collaborate
Curate and commission technical content, tutorials, and community showcases that highlight real-world agent and API patterns
Partner with adjacent communities and developer ecosystems (AI/ML, open-source, cloud-native) to grow reach and cross-pollinate membership
Product Activation & Feature Adoption
Work closely with Product and Growth teams to translate community engagement into measurable product activation
Design community programs that surface and celebrate key Postman features — Flows, AI-powered collections, Monitors, Mock Servers, and more
Create pathways from community participation to product discovery: challenges, use-case showcases, and "build with us" programs tied to new feature launches
Instrument and report on how community engagement correlates with feature adoption and user retention
User-Generated Content & Community-Led Growth
Build a content ecosystem where community members are motivated to create tutorials, blog posts, videos, templates, and open-source collections
Run structured UGC campaigns (e.g., monthly build challenges, "show us your agent" showcases) with clear incentive structures
Amplify the best community content through Postman's owned channels — newsletter, social, and the Postman Public API Network
Partner with the Developer Relations team to surface community voices at conferences, in product documentation, and in marketing
About You
Must-Haves
6+ years of experience in developer community management, developer relations, or a closely related technical role
Demonstrated experience running Discord communities at scale, including use of bots, permission structures, and native engagement features
Proven track record building programs (ambassador, MVP, user group, or equivalent) from zero to measurable impact
Strong written and verbal communication skills — you can write a technical tutorial and a community announcement with equal confidence
Data-driven mindset: you know what metrics matter and you build programs around moving them
Nice-to-Haves
Experience with AI agents, LLM orchestration frameworks (LangChain, CrewAI, AutoGen, etc.), or MCP-based tool use
Familiarity with the Postman platform or similar API tooling (Insomnia, Bruno, Swagger)
Background in software engineering or technical writing
Experience with global community programs spanning multiple time zones and languages
Success in This Role
In the first 90 days, success looks like a clear community audit completed, an ambassador program framework launched, and a Discord engagement cadence established.
At 6 months, we expect to see measurable growth in Discord signups and weekly active members, the first cohort of Ambassadors and MVPs activated, and at least one community-driven product activation campaign shipped.
At 12 months, the north star metrics are:
Community growth — monthly new Discord member signups trending up quarter over quarter
Engagement rate — % of members actively participating (posting, reacting, attending events) month over month
Product activation — measurable lift in feature adoption attributable to community programs
Community-led activity — number of community-run user groups, UGC pieces created, and Ambassador-led events per quarter
Agents & APIs community — independent traction metrics showing the broader developer community is growing beyond Postman-only users
The reasonably estimated base salary for this role ranges from $175,000.00 to $195,000.00, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.