Technical Account Manager
Role Summary:
As a Technical Account Manager (TAM), you are the proactive partner responsible for ensuring new and existing clients successfully achieve their strategic outcomes using Ping Identity solutions. Operating within the Global Support Organization, you will guide the customer’s journey from purchase to production, reviewing configurations and translating complex use cases into sound product architecture. By regularly engaging with customer leadership (up to the Director and VP levels) and taking full ownership of your accounts' technical trajectory, you will ensure customers are fully optimized and continuously receiving value from their Ping investments.
You will:
Provide proactive technical recommendations, architectural reviews, and best practices for Ping solutions tailored to the customer's identity and security needs.
Conduct regular environment health reviews and business reviews to highlight success against goals and ensure full value adoption.
Act as the voice of the customer, advocating for product features and internal roadmap adjustments that drive long-term operational success.
Adopt and utilize internal AI tools to generate customer reports, technical recommendations, and data-driven insights to boost daily productivity.
Take full accountability for the technical trajectory of your accounts, ensuring no ball is dropped between the customer and internal Ping teams.
Identify opportunities to improve internal reporting and automate status tracking to better visualize customer health.
Contribute to internal Knowledge Bases (KBs) and support the onboarding of new TAMs by sharing operational best practices.
Represent the TAM role with professionalism during internal summits and occasionally act as a liaison during off-hours for critical customer upgrades.
You have:
Must have enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role.
Foundational knowledge of the cybersecurity domain, including common security technologies, enterprise network architectures, and basic threat landscapes.
Familiarity with leveraging standard AI productivity tools to enhance daily workflows, streamline communication, and generate basic data-driven insights.
Understanding of Java, web technologies, and enterprise architecture.
Strong verbal and written communication skills with the ability to build credible, transparent relationships with customer leaders.
Experience with Identity Management, Access Management, or Federation.
Ability to manage both proactive and reactive tasks effectively while demonstrating high ownership.
Experience with SFDC or equivalent CRM systems.
On-call availability may be a requirement for this position.
You have an advantage if:
Experience with Ping Identity solutions and APIs.
Experience with Windows and Linux operating systems.
General networking knowledge of protocols like HTTP/S, TCP/IP.
General knowledge of protocols such as SAML, OAuth, or OpenID Connect.
Bachelor’s Degree in Computer Science or equivalent experience.