Technical Account Director
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing
Gather business requirements and API feedback from internal and external stakeholders (including institutional customers) to continuously improve global API products through an effective iteration process.
Monitor the competitive landscape and global industry trends, translating insights into actionable API product roadmaps aligned with business needs.
Use data analytics to generate insights into global client behaviour and identify opportunities to increase clients’ trading volumes and revenue.
Build and maintain strong relationships with customers and strategic partners worldwide, leveraging their feedback to inform product enhancements and future development.
What We Look For In You
Demonstrates a strong interest in both the blockchain and finance industries.
Experience in Product Management or Engineering, preferably related to trading or technology platforms, especially in network and API endpoints
Bachelor's or Master's degree in Engineering, Mathematics, or Finance.
Proactive and self-driven, with a logical and data-driven mindset, strong team collaboration skills, and effective communication abilities.
Proficiency in English & Conversational Mandarin (preferred to cross functionally communicate with non-English speaking engineers).
Able to think systematically with a clear problem-solving approach when facing issues ; skilled at breaking down and simplifying complex problems. Not only from a tech lens but also from a revenue perspective
Enthusiastic about the Technical Account Manager (TAM) role, especially in delivering technical solutions and support that drive customer success.
Resilient under pressure, self-motivated, and always striving to grow beyond the current capabilities.
Nice to Haves
Experience in crypto, blockchain, building businesses, fintech, and/or financial markets.
Experience in trading financial products, such as stocks, funds, forex, futures, options.
Knowledge of data analytical tools like Python and SQL.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Disclaimer: Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong.