Tech Ops Analyst

About the Role

Persona is excited to hire a Tech Ops Analyst to join our team! You’ll play a pivotal role in our broader IT team, taking the lead on various tasks to ensure the smooth operation of our internal systems in our New York office. This position is perfect for individuals who are eager to build on their IT career in a high-growth technology startup environment.

The ideal candidate will play a vital role in providing technical assistance to end-users and ensuring the smooth operation of our clients' IT systems. This role is ideal for individuals who are beginners in the field of IT but possess a strong passion for problem-solving and meticulous attention to detail, along with customer experience skills dealing with leaders as well as individual contributors.

This is a hybrid position based out of our New York City office in Lower Manhattan next to Madison Square Park. We are currently in-office Tuesdays - Thursdays with the option to work remotely on Mondays and Fridays.

What you'll do at Persona

- Be the front-line support for every New York City-based employee, including our leadership team

- Work with our People Ops team to ensure smooth onboarding/offboarding for employees

- Set up video conferencing for company all-hands

- Procure and track all tech equipment for all employees (remotely and in-office)

- Research new tools to optimize internal efficiencies across teams

What you'll bring to Persona

- 3 years of experience working in IT or equivalent experience

- Strong passion for technology, automation, and efficiency

- Experience with macOS, Google Workspace, Jamf Pro, and Okta

- Comfort building trust through collaboration and successful cross-functional engagements

- Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems

- Great at finding solutions and explaining your thought process to achieve results

- Firm grasp of IT best practices