Team Leader – Sales (Telehealth)

Team Leader – Sales

LATAM

About LumiMeds

LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of telehealth, e-commerce, and clinical infrastructure from the ground up.

As an early-stage company, we move fast, operate with minimal bureaucracy, and expect every team member to take ownership. Priorities evolve quickly, and we value people who solve problems instead of waiting for direction.

We are a remote-first, globally distributed team that believes in accountability, clear communication, and continuous improvement.

Location: Remote (LATAM)Work Hours: U.S. business hoursDepartment: Sales

About the Role

We are looking for a hands-on Sales Team Leader who can drive daily execution, coach performance, and lead by example.

This is not a management role where success is measured by reports and meetings. We need someone who understands what it means to sell, can jump into difficult conversations when needed, and can coach a team toward consistently achieving conversion goals.

You'll be the primary leader for your Sales Representatives during your shift, ensuring leads are followed up quickly, pipelines remain healthy, KPIs are achieved, and blockers are removed before they impact results.

Your mission is simple: help the team close more patients while building a high-performance sales culture.

What You'll Do

Own the Shift

Take full responsibility for your team's performance during U.S. business hours. Manage attendance, coverage, workload distribution, and daily execution.

Coach for Higher Conversion

Review calls, provide real-time coaching, role-play objection handling, and help Sales Representatives improve closing techniques.

Drive Performance

Monitor daily KPIs including:

Lead response time

Contact rate

Appointment rate

Conversion rate

Revenue generated

Activity metrics (calls, SMS, email follow-ups)

Identify performance gaps early and implement action plans.

Remove Roadblocks

Serve as the first point of escalation for sales questions, complex objections, CRM issues, and operational challenges. Solve problems before escalating to leadership whenever possible.

Manage the Pipeline

Ensure inbound leads are worked promptly, outbound campaigns remain active, and no opportunities fall through the cracks.

Hold the Team Accountable

Maintain high standards for CRM documentation, follow-up discipline, sales quality, and adherence to sales playbooks.

Improve the Process

If you identify friction in the sales process, propose solutions. We're looking for builders—not people who simply point out problems.

Report with Insight

Provide leadership with performance updates that include trends, root causes, and actionable recommendations—not just numbers.

What We're Looking For

4+ years of sales experience (inside sales, telesales, high-ticket sales, or B2C sales)

At least 2 years leading, mentoring, or coaching a sales team

Proven experience improving sales performance and conversion rates

Strong understanding of inbound lead management and outbound prospecting

Experience coaching objection handling and consultative selling techniques

Comfortable working in a fast-paced startup environment

Professional-level English communication skills (written and verbal)

Highly organized with strong follow-up discipline

Experience using CRM systems, Dialpad, Slack, spreadsheets, or similar sales tools

Experience in telehealth, healthtech, SaaS, DTC, wellness, or subscription businesses is highly preferred

What Makes You Successful

Extreme Ownership

You don't wait for someone else to solve problems. You identify issues, make decisions within your scope, and keep the business moving.

Sales Leadership

You know how to motivate people through coaching, accountability, and measurable improvement—not just pressure.

Data-Driven

You understand sales metrics and know how to translate dashboards into coaching actions.

Resourceful

You look for solutions before escalating problems and help your team become more self-sufficient.

Decisive

You can make quick, informed decisions while balancing customer experience and business objectives.