Tax Resolution Specialist

ABOUT THE ROLE

As a Tax Resolution Specialist, your primary responsibility will be to build relationships with clients and tax agencies while providing full-spectrum representation for taxpayers with various tax issues. You will work closely with state agencies and the IRS to ensure cases are handled effectively and efficiently.

In this role, you will manage and update cases, submit Power of Attorney forms, maintain accurate records, and provide excellent service and support to clients and internal teams.

We’re all about that in-person vibe—this role is 100% on-site! If you’re excited to work side-by-side with our team or are ready to make the move, then you’re a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!

HOW YOU’LL BE REWARDED

At TaxRise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals.

Base Pay: $24.00–$26.00 per hour

Monthly Bonus:  Average bonus potential of $800 - $1,200

WHAT YOU’LL DO

Tax Investigations

Conduct tax investigations with state agencies.

Conduct IRS tax investigations through the Transcript Delivery System and by telephone.

Update cases based on information received during investigations.

Upload tax transcripts to client case files and update case statuses accordingly.

Power of Attorney Processing

Submit Power of Attorney forms online to the IRS and state tax agencies.

Maintain accurate records of submitted authorizations.

Follow up on submissions as needed to ensure cases continue progressing.

CRM & Case Management

Maintain accurate and timely case notes in the CRM system.

Track case activity, progress, and required next steps.

Complete assigned tasks within required deadlines.

Manage a large caseload while prioritizing tasks effectively.

Client & Departmental Collaboration

Build and maintain professional relationships with clients.

Communicate with the IRS and state tax agencies regarding client cases.

Collaborate with tax professionals, sales representatives, clients, and other internal departments.

Provide excellent service and support to clients and colleagues.

Perform other duties as assigned by management.

WHAT YOU’LL NEED TO HAVE

Active CTEC certification.

At least two years of experience using CRM and tax-management systems.

Excellent computer skills, including proficiency with Google Workspace and Microsoft Office.

Strong written and verbal communication skills.

Strong time-management and organizational skills.

Ability to manage a large caseload and prioritize tasks effectively.

Ability to work independently in a fast-paced environment.

Strong work ethic, accountability, and attention to detail.

High school diploma or GED, two years of related experience, or an equivalent combination of education and experience.

We understand potential comes in many forms. Even if you don’t check every box, we encourage you to apply—we consider all qualified candidates.