Systems Engineer ll
We are seeking a Systems Engineer II to join our Professional Services team. Our Professional Services team provides gold standard project management and execution services to RedHelm's clients. The Systems Engineer II executes on the technical Scope of Work for projects, assists the Project Manager with providing progress updates to the client on a weekly basis, and proactively identifies and reports potential issues with the completion of projects. The ideal candidate understands the value of clear and thorough documentation, communication, and teamwork, is comfortable interfacing with clients via video and audio calls and in-person, and takes every opportunity to learn and grow their skillset along the way.
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Role & Responsibilities:
Participate in project planning and delivery of solutions as outlined in the SoW
Participate in daily SCRUM meetings with pod/Project Manager
Attend meetings with clients as scheduled by the Project Manager to provide status updates, report on potential issues found in discovery and during execution of a project, and propose solutions whenever possible
Answer technical and procedural questions for less experienced team members, teach improved processes, and mentor team members
Assist Technical Account Managers with project reviews during the scoping process
Perform email/communication platform migrations as outlined in the SoW
Perform public and private cloud setup and migrations
Install and/or upgrade Microsoft Operating Systems
Install and/or upgrade network device firmware
Assist with and execute on network switch and server room cable management
Complete physical setup and configuration of servers, SANs, firewalls, switches, and access points
Work closely with vendors to ensure the proper execution of software/hardware implementation
Recognize changes to Scope of Work and alert the Project Manager
Ensure quality standards are met by completing Quality Assurance checks of completed projects
Required Experience
5+ years of relevant experience
Proven experience managing and executing technical IT projects
Soft Skill Requirements
Excellent customer service skills
Excellent verbal and written communication skills
Strong interpersonal skills and a willingness to work with others
Ability to work through a variety of methods including email, Microsoft Teams, telephone, and face-to-face
Strong analytical, evaluative, and problem-solving abilities with the ability to multitask in a fast-paced environment
Ability to learn and willingness to take on more complex tasks
Ability to diligently create and maintain clear and concise documentation
Ability to clearly relay technical data to non-technical individuals
Proven ability to work successfully with limited supervision
Experience with ticketing systems a strong plus
Technical Skill Requirements
Strong experience working with cloud service platforms, including Azure and Microsoft 365 (tenant management and configuration)
Hands-on experience implementing and troubleshooting Windows Server OS, Active Directory, on-premise Exchange, Group Policy, Microsoft SQL, and DNS issues
Experience with implementation and management of VMware ESXi and vSphere/vCenter; experience with other hypervisor technologies a plus
Strong experience with Cisco Meraki setup, management, and network configuration
Working knowledge of VLANs, firewall configuration, and subnetting
Familiarity with Single Sign-On and MFA implementation; knowledge of OneLogin and DUO a plus
Preferred Qualifications
Technology-related Bachelor's or Associate's degree, or equivalent IT experience
Additional Information
Travel to customer sites may be required
Valid driver's license and reliable transportation required
Must be able to successfully pass state and federal background checks
Information Security Commitment
This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.
Equal Opportunity Employer
RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.
Please Note, RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.