Support Specialist

The Opportunity at Komodo Health

Deliver exceptional application support to our customers, providing information, best practices, and process guidance. This role supports both existing products and new platform features. The primary communication method is written English, requiring strong written language skills. This role is the initial point of contact for user assistance and a key component of our Customer Retention strategy.

Looking back on your first 12 months at Komodo Health, you will have…

Successfully driven customer product adoption through best-in-class support, following clear SOP’s and methodologies at all times

Developed knowledge of Komodo’s products and data, with the ability to promote customer learning and self-help

Established internal and external credibility, allowing you to identify process improvements and share them with internal Komodo stakeholders

You will accomplish these outcomes through the following responsibilities…

Answering customer questions about general product features and behaviors

Handling common technical tasks and activities according to specifications

Gathering clear requirements for every support ticket, with a particular focus on escalation tickets, and collaborating cross-functionally with various product and engineering teams

Responding to your workload with consistent operational rigor and modeling best Dragon behaviors in communication, timeliness and follow-through.

What you bring to Komodo Health:

2 years in a customer/technical support role, preferably using Service Cloud or similar, as well as Gainsight and Jira

Clear written and verbal communication skills in English

Technical knowledge and understanding of google suite and basic configuration structures

4 year Degree from University (STEM degrees preferred)

Positive attitude towards work/life

Additional skills and experience we’d prioritize (nice to have)…

Understanding of the healthcare industry (US or other) and prior support experience in this field

Technical knowledge such as SQL

Understanding of the lifecycle of software company