Supply Chain Support Lead

Help the people and processes behind the work run smoothly.

At Interstates, great support helps teams do their best work. As a Supply Chain Support Lead, you’ll help coordinate daily operations, strengthen consistent processes, and connect the Support team with partners across the company. You’ll share knowledge, help resolve challenges, and create an organized, collaborative environment where people can stay focused on what matters.

What You’ll Do

Must be proficient in the role of Support II and have a good understanding of Support III expectations.

Identify, develop, and maintain departmental or process standards, including updates and recommendations for new standards as needed.

Guide and support the supply chain team by coordinating day-to-day work, sharing knowledge, and helping resolve challenges so the team can meet its goals.

Partner with other Interstates team leads to coordinate priorities, share information, and address cross-functional needs.

Contribute to employee talent-card and performance-review processes by providing role-related observations and input to the appropriate manager.

Provide support during 1-on-1 meetings, helping facilitate communication, follow-up, and action item tracking.

Schedule, set agenda for, and lead weekly support team sync meetings, ensuring alignment on priorities, progress, and key initiatives.

Serve as a liaison with Accounts Payable (AP) to resolve invoice or payment-related issues and ensure smooth coordination between departments.

Maintain a strong working relationship with the Tool Crib team, supporting procurement, inventory management, and process improvements.

Coordinate and facilitate onboarding for new hires on the Support team

What Success Looks Like

The Support team understands its priorities, communicates regularly, and follows through on commitments.

Department processes and standards are clear, current, and consistently used.

Day-to-day challenges are addressed promptly, with the right people involved when additional support is needed

Team leads and partner departments receive timely information and coordinate smoothly on shared needs.

Weekly syncs and 1-on-1 follow-ups keep action items visible and moving forward.

New Support team members receive organized, helpful onboarding.

Productive working relationships with Accounts Payable and the Tool Crib team help resolve issues and improve coordination.

What You’ll Bring

Education and Experience

One of the following:

Associate’s degree or equivalent from a two-year college or technical school; or

One to two years of related experience and/or training; or

An equivalent combination of education and experience.

Skills and Approach

Ability to read and write simple instructions, short correspondence, and memos.

Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.

Practical judgment to carry out instructions provided in written, oral, or diagram formats.

Strong organizational and communication skills, with a collaborative approach to coordinating work and supporting colleagues.

Ability to learn and use the Microsoft Suite and Viewpoint functions required by the department and company.

Location & Travel

This is an onsite position based in Sioux Center, Iowa. Occasional travel is expected, approximately 5%.

Compensation

The base pay range for this position is $55,000–$65,000. Our salary ranges reflect the experience and education required, along with the level of responsibility. The range represents what Interstates, in good faith, believes it is willing to pay at the time of posting. Final pay is determined by job-related skills, training, education, and experience.

Benefits

Benefits include:

401(k) with company match

Health, dental, vision, disability, and life insurance

Paid time off, holidays, and flexible scheduling

Bonus incentives and merit increases

Career coaching and advancement opportunities

Team events and volunteer opportunities

A strong safety culture where every team member is empowered to look out for one another

Why This Role Stands Out

This is an opportunity to make a difference beyond your own day-to-day work. You’ll help create clearer processes, better coordination, and a more connected Support team. Your practical knowledge and follow-through will help colleagues across Interstates work together more effectively.