Supplier Relationship Manager

SUMMARY

The Supplier Relationship Manager I will own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation. This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes while influencing process improvement across multiple departments.

This is a hybrid role, working three days a week in our beautiful Lehi Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)

Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones

Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections

Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen

Support cross-sell and upsell opportunities by aligning supplier needs with product value

Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction

Interpret usage data and campaign performance to optimize engagement and retention outcomes

Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience

IDEAL EXPERIENCE, EDUCATION & TRAINING:

0-2 years of experience in business development, client success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)

Proven track record managing a book of business with measurable retention or revenue impact

Strong communication, objection handling, and commercial negotiation skills

Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision

Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience

This role is paid hourly at a base rate of $26.44 per hour and is commission eligible.

We also offer a comprehensive benefits package, which includes health, dental and vision insurance, 401(k), and PTO.

Avetta is an equal opportunity employer and values diversity. We encourage individuals from all backgrounds and experiences to apply.

To apply for the Supplier Relationship Manager position, please submit your online application by December 4th at 11:59 PM PST.