Supervisor - Billing - US
What you'll be doing:
Team Supervision & Leadership
Lead, mentor, and evaluate a team of OTC Billing Specialists.
Set daily, weekly, and monthly performance targets (KPIs) for the billing team and monitor progress.
Standardize training materials and ensure the team is cross-trained on various OTC workflows and customer portfolios.
Order-to-Cash Billing Operations
Oversee the end-to-end billing workflow, ensuring sales orders, contracts, and shipping/delivery data are accurately converted into customer invoices.
Review and approve high-value invoices, credit/debit memos, manual adjustments, and cancellations.
Ensure tight integration and communication between the billing team, Order Management (Customer Service), Credit/Collections, and Cash Application.
Manage customer-specific billing requirements
Dispute Management & Customer Relations
Serve as the escalation point for complex billing disputes, price discrepancies, and tax issues.
Work closely with the Collections to resolve root causes of billing-related payment delays, minimizing Days Sales Outstanding (DSO).
Ensure timely resolution of customer queries regarding invoices and statements.
Compliance, Reporting & Month-End Close
Oversee month-end close activities for the billing ledger, ensuring all revenue-generating activities for the period are billed and posted.
Perform reconciliations between order management systems and the general ledger (GL).
Generate and present key OTC metrics (e.g., Billing Accuracy, Invoice Cycle Time, Unbilled Revenue, Credit Memo volume).
Maintain strict adherence to internal controls (SOX compliance) regarding revenue recognition, pricing approvals, and credit memo issuance.
System & Process Optimization
Drive continuous improvement initiatives to automate manual billing processes and reduce billing errors.
Collaborate with IT and OTC Systems teams to test and implement ERP system enhancements
What you'll need:
JOB Location: Vikhroli, Mumbai (WFO)
Night Shift - 6.30PM onwards
Minimum 10-12 years of experiencing in Billing team
Strong Team handling experience (minimum 2-5yrs experience)
Preferred experience in SSC/Media/Advertising
Strong communication skills for negotiation & reconciliation
Self-motivated
Flexible attitude to achieve results.
Calm under pressure.
Who you are:
You're open: we are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: we approach all that we do with confidence: to try the new and to seek the unexpected.
You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – we champion a culture of people that do extraordinary work
Scale and opportunity – we offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – unique work and the opportunity to join a group of creative problem solvers.
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