Strategic Customer Success Manager - London

The Role:

- Reporting to the Director of Customer Success, UK and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers

- As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users

- You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

- You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

- Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

- Experience in managing a Book of Business along with KPIs

- A track record in managing risk, forecasting, and identifying growth opportunities

- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

- Successfully onboarding new clients and building key relationships in the first critical months and beyond

- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

- Light video editing using the Synthesia platform

- Retention and growth of our enterprise clients

- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

- Based in London

At Synthesia we expect everyone to...

- Be an owner

- Focus on outcomes over Inputs and Plans

- Make the journey fun

- Default to simple

You can read more about this in this public Notion page  https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2