Strategic Account Manager

Strategic Account Manager wanted by Innodata, Inc. in San Francisco, CA.

What You’ll Own:

Coordinate with internal teams, such as data engineers, analysts, and project managers, to ensure timely and successful delivery of client projects;

Monitor project progress, identify potential risks or issues, and proactively address them to ensure client satisfaction;

Manage project scope, timelines, and budgets, and communicates any changes or updates to clients promptly;

Serve as the primary point of contact for assigned accounts, managing client relationships, and ensuring high levels of client satisfaction;

Conduct regular client meetings, presentations, and status updates to ensure effective communication and project progress.

Architect cross-functional delivery plans with technical and operations teams, managing risk and iteration at scale;

Present insights and program expansion strategies to product, safety, and procurement leads to client;

Shape roadmap of emerging services based on client need and delivery capability;

Develop and implement account plans to ensure client retention and long-term partnerships.

Minimum Requirements:

Master’s degree in Business Administration, Marketing or a closely related field and 2 years of progressive, post-baccalaureate experience in any related occupation.

Must have 2 years of experience in managing senior level client engagements end-to-end from strategy design through execution, to align strategic priorities with operational delivery.

Must have 2 years of experience in crafting strategies for operational or technology-driven initiatives, using both quantitative and qualitative research methods. Any required experience may have been gained concurrently

The salary for this position is $183,102 USD per year.

Please apply at https://innodatacareers.com/ or send resume to talent@innodata.com and place job title in Subject line.