Strategic Account Manager
CI Azumano is seeking a Strategic Account Manager to support our growing team. This is a remote position.
The Strategic Account Manager will serve as a Trusted Advisor to a portfolio of key accounts and will drive highly customized solutions and offerings to add greater value to their client base. They will focus on revenue generation by upselling solutions to meet a client's needs. In addition, they will position themselves within the client by developing multiple relationships to stay abreast of threats and opportunities for CI Azumano.
Roles and responsibilities include but are not limited to:
Strategize ways to broaden CI Azumano’s business relationships and drive client loyalty in a partnership culture.
Represent CI Azumano brand through interactions with all key internal and external stakeholders. Represent the department during new sales process on selected key prospects.
Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients' business goals.
Ability to have tough and honest conversations with external and internal stakeholders.
Proactively looks for objections and becomes the conduit to find solutions.
Know your client better than your client contact.
Create a “win-win” team approach to solve client issues.
Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client's needs.
Interprets contracts and provides guidance to internal stakeholders to meet client SLA’s while staying in scope of deliverables.
Proven negotiation skills that deliver value to the client while achieving or exceeding CI Azumano’s corporate goals.
Create annual business plans with customers that are measurable and tracks progress to goals.
Develop and maintain professional working relationships with managers and staff to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to the customer.
Promote the team's approach to meeting client needs and/or providing service correction.
Position CI Azumano brand with industry suppliers and develop strong relationships for the benefit of the client and CI Azumano
Work across department lines and represent clients while understanding the internal constraints of priorities in other areas.
Other duties may be assigned.
Responsible for policy development, supplier negotiations, strategy for online adoption rate improvement, reporting requirements, industry best practice communications, and quarterly and annual reviews.
Review and analyze the client’s program performance and identify areas for improvement and cost savings.
Provide efficient problem resolution & escalation as necessary, detailed analysis and reporting, as well as, advice and counsel on the latest industry trends.
Coordinate with the client to develop a travel curriculum that will help the travelers stay informed on the latest trends in the travel industry.
Conduct training sessions live onsite or via video conference.
REQUIREMENTS:
College degree preferred.
5 years of experience in account management, client services, or travel management preferred.
Strong verbal and written communication, relationship management, and presentation skills.
Exceptional problem-solving, organizational, and analytical abilities.
Ability to manage multiple accounts and priorities simultaneously.
Strong understanding of financial travel program drivers.
Proficiency with Microsoft Office and reporting tools.
Ability to travel 30% of the time.