Sr. Program Manager

Position summary

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts.

At Nava, members of the Program leadership team are responsible for client trust and relationships, team clarity and health, staffing, contract management / profit & loss, and organic growth. Details are in the What You'll Do section below.

Nava's Program Managers have 10+ years of experience overseeing delivery outcomes and client relationships for a set of large-sized projects to create positive delivery environments.

What you'll do

Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level

Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)

Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently

Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your program  accordingly with surge contract line item numbers (CLINs), option years, and negotiations with subcontractors.

Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery

Support the creation of delivery environments built on mutual trust between government partners and our team

Scale efforts through a team of project managers and other functional delivery leads

Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications

Set and uphold standards for delivery excellence and client service

Apply Nava's policies and guidance at the program level (E.g. utilization guidance)

Participate in developing on and delivering company objectives and key results

Required skills

Must have experience with Custom Software or Cloud infrastructure programs/projects

Experience working with or for state government agencies, with solid understanding of government contracting, compliance, and importance of audit trails

Experience with leading and growing agile development teams and the challenges of managing a project at scale, whether you inherited that team or built it from scratch

Ability to demonstrate experience leading large-scale projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale

Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery

You are an empathetic communicator and relationship builder – you take a service-oriented approach to supporting the program team and our clients

Adaptable problem solving and ability to deal with multi-dimensional challenges involving many organizations, processes, cultures, and technologies

You are highly organized and care deeply about building and growing a sustainable, culture-conscious business

A strategic approach to delivery planning and contract management over the medium-term and long-term

An iterative approach to execution that emphasizes rapid team progress

Ability to maintain broader situational awareness beyond the immediate team

Excellent written and verbal communication skills

Desired skills

Previous experience in managing Paid Family Leave Benefits Programs, either in-house or as a vendor

Experience working closely with or inside state government (or local government of major cities like NYC, LA, Chicago, or Houston)

Proven track record of building and leading high-performing, agile technology teams of 50+ staff

Experience launching new production systems with high public visibility

Experience with long term, complex, and ambiguous IT modernization efforts

Experience with using common project management tools like Jira and Confluence

Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders

Experience managing projects that provide production operations and support alongside ongoing product/feature development

Compensation

$157,500—$177,300 USD