Sr. Manager of IT & Enterprise Software Strategy
What you'll do:
IT & Enterprise Technology Leadership
Oversee IT support operations, including service desk and end-user support, ensuring high-quality, responsive service delivery.
Define and drive Ceribell’s IT and enterprise software strategy aligned to business goals, scalability, and security.
Partner cross-functionally to translate needs into roadmaps, investment plans, and compliant solutions, while supporting annual planning and budgeting.
Enterprise Software & Vendor Strategy
Own the lifecycle of enterprise software, including optimization, implementation, and retirement.
Lead vendor contract negotiations where needed, performance oversight, and ensuring alignment with cost, risk, and service expectations.
Establish governance frameworks for evaluating and approving new tools to minimize sprawl and optimize the tech stack.
Operational Excellence
Drive operational processes across IT and enterprise systems, including, system administration and support models and access management and lifecycle processes.
Track key performance metrics to ensure reliability, efficiency, and service quality.
Program & Portfolio Management
Lead portfolio planning and prioritization across IT and major enterprise software initiatives.
Partner with cross-functional teams to deliver large-scale programs, ensuring clear timelines, resource alignment and risk management.
Technology & Process Innovation
Evaluate tools, platforms, and methodologies to improve operational efficiency, system scalability and user experience.
Lead change management for new systems, development practices, and infrastructure improvements.
Stakeholder Communication
Provide regular reports on software portfolio health, risks, timelines, and strategic progress to leadership.
Serve as the operational “glue” between the business and enterprise software.
What We're Looking For:
10+ years of experience in IT, enterprise software, or technology-driven organizations, with 5+ years in strategic or operational leadership roles.
Bachelor’s degree preferred in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
Proven track record leading IT Support and large-scale enterprise software initiatives from planning through execution.
Strong ability to translate business goals into actionable operational plans.
Exceptional communication, leadership, and stakeholder management skills.
Experience with budgeting, and resource forecasting.
Experience in a regulated industry (e.g., medical device, health tech, etc).
Background in IT leadership, enterprise systems, program management or related disciplines.
Familiarity with compliance requirements such as SOC2, HIPAA and SOX.
Compensation Range
$181,000—$215,000 USD