Sr Manager Business Operations

Job Summary

It’s an exciting time to be joining a passionate team committed to bringing safe, accessible, and sustainable autonomous vehicle technology to communities. May Mobility continues to grow through strategic ridehail partnerships, bringing autonomous mobility to more riders through the platforms they already use.

We are looking for a Business Operations lead  to join our team immediately. This role sits at the intersection of strategy, product, and commercial growth — responsible for identifying, scoping, and planning expansion opportunities based on market demand, revenue potential, and May Mobility's current and long-term operational capabilities. You will play a critical role in shaping where and how we grow.

Key Responsibilities

Demand & Expansion Planning

Identify and evaluate new geographic and vertical markets based on demand signals, revenue potential, and May Mobility's technical and operational readiness

Build frameworks and models to prioritize expansion opportunities across ridehail, government, and commercial sectors

Translate market intelligence into actionable growth roadmaps aligned with near-term and long-term company strategy

Understand how to use Gridwise and or similar products to gauge market opportunity

Respond to RFPs and Proposal writing experience

PUDO (Pick-Up / Drop-Off) Optimization

Partner closely with the Product team to scope, analyze, and refine PUDO strategy across existing and prospective service areas

Analyze ridehail demand patterns to inform PUDO placement, frequency, and operational design

Identify gaps and opportunities in current PUDO infrastructure and recommend improvements that drive ridership and revenue

Cross-Functional Collaboration

Serve as a key analytical resource across a broad set of stakeholders including the VP of Ridehail, Revenue Director, Government Sector Sales Manager, Technical Program Manager, Product, and Autonomy (Mapping) teams

Synthesize inputs from across the organization to build unified demand and expansion plans

Present findings and recommendations clearly to both technical and executive audiences

Revenue & Market Analysis

Able to actively manage the RFP process

Develop demand forecasting models that incorporate ridership trends, competitive landscape, regulatory environment, and autonomous capability timelines

Quantify revenue potential of expansion markets and help prioritize resource allocation accordingly

Track and report on key demand generation metrics and KPIs

Technical & Product Fluency

Develop and maintain a working understanding of May Mobility’s autonomous vehicle product, our ridehail partner platform integrations, and the supporting systems.

Serve as a credible translator between technical teams (engineering, product, operations) and non-technical stakeholders, including partner-facing teams.

Capture structured product feedback from the field and channel it into the Product and Engineering teams—improving the feedback loop over time.

Cross-Functional Execution

Partner with Operations, Engineering, Product, and Account Management to ensure site-level commitments are met and issues are resolved at the right level.

Partner with the Account Management team so that site-level performance signals inform the broader partner relationship, and so commercial commitments translate cleanly into site-level execution.

Issue Resolution & Escalation

Serve as the first point of contact for site-level performance issues; triage, prioritize, and drive them to resolution with a solutions-first mindset.

Document patterns in escalations and feed them back into systemic improvements—playbooks, runbooks, and process changes.

Skills and Abilities

Success in this role typically requires the following competencies:

Strong analytical thinking and structured problem solving—able to break ambiguous, multi-variable problems into testable parts.

Learning agility—able to pick up new technical and product concepts quickly and put them to use.

Strong organizational skills, with the ability to manage multiple workstreams and stakeholders without losing the thread.

Comfort operating in ambiguous, fast-moving environments and making sound decisions with incomplete information.

Bias to action and high personal ownership over site outcomes.

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required

Who You Are

3–5 years of experience in demand planning, market analysis, strategy, or a related analytical role

Strong quantitative skills — comfortable building models, working with large datasets, and turning data into clear recommendations

Experience working cross-functionally across product, sales, and technical teams

Familiarity with mobility, transportation, or autonomous vehicle industries is a strong plus

Knowledge of ridehail operations or PUDO dynamics is highly desirable

Excellent communication skills — you can distill complex analysis into crisp, executive-ready insights

Self-starter mentality with the ability to operate independently in a fast-moving environment

Proficiency in Excel, Google Sheets, SQL, or data visualization tools (Tableau, Looker, etc.)

Preferred

Experience working with autonomous vehicle technology and/or real-world deployments.

Experience working within transportation, mobility, ridehail, or Transportation Network Companies (TNCs).

Familiarity with ridehail or platform-based partner ecosystems.

Demonstrated use of Claude (or comparable AI assistants) for recurring workflows, automation, or analysis at scale.

Benefits and Perks

Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.

Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.

Rich retirement benefits, including an immediately vested employer safe harbor match.

Generous paid parental leave as well as a phased return to work.

Flexible vacation policy in addition to paid company holidays.

Total Wellness Program providing numerous resources for overall wellbeing

Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer.  All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis.   Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary.  Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.

Salary Range

$108,000—$134,000 USD